# Enterprise Customer Success Manager

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $160k – $185k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, LLMs, ai solutions, workflow integration, kpi analysis, Stakeholder Management, Strategic Planning
**Posted:** 2026-07-24

> Enterprise Customer Success Manager guiding clients (especially in asset management, banking, legal) through adoption of Harvey's AI platform. Drive implementation, training, relationship management, and ROI using metrics while feeding insights back to product teams.

## Job Description

## Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

## Requirements
- Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven and able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- Committed, collaborative and proactive with a team-first mentality.

## Nice-to-Haves
- Travel may be required from time to time, including visits to customer office locations and company offices.

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