# Solutions Support Engineer, Weekend 2nd shift, US-APAC

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $108k – $149k/yr
**Experience:** 2+ years
**Skills:** AWS, Azure, GCP, Kubernetes, Linux, Python, Java, JavaScript, shell, JSON, command line, DevOps
**Posted:** 2026-07-20

> Solutions Support Engineer providing technical troubleshooting, debugging, incident management, and automation for cloud security customers on a weekend 2nd shift (Fri-Tue evenings). Requires 2+ years technical support experience, cloud knowledge, Linux proficiency, and coding/debugging skills.

## Job Description

## What You'll Do
- Provide technical customer support for the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Identify cases requiring escalation (technical or strategic).
- Create, maintain, and coordinate incident management requests to product or engineering teams.
- Design and implement solutions that scale the support offering through automation.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

This is a 2nd shift position with schedule Friday - Tuesday, 7pm - 4am ET.

## What You'll Bring
- Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications.
- 2+ years of hands-on technical experience in customer support, technical support, system administration, or related customer-facing role.
- Minimum 1+ year experience with Cloud technologies (Azure, AWS, GCP).
- Experience reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON.
- Proficiency with command-line tools and Linux operating system environments.
- Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.
- Familiar with security frameworks or tools.
- Excellent organizational and project management skills.
- Fast learner with natural curiosity and love of technology.

## Nice to Have
- Experience with DevOps technologies.
- Familiar with REST APIs or GraphQL.
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
- Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
- Understanding of relational databases.

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**Apply:** https://hotfix.jobs/jobs/cc5d487f-6161-4449-83b9-e1630813d72d
**Canonical:** https://hotfix.jobs/jobs/cc5d487f-6161-4449-83b9-e1630813d72d