# Partner Success Manager

**Company:** [Check](https://hotfix.jobs/companies/check)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $169k – $185k/yr
**Experience:** 5+ years
**Skills:** SaaS, Fintech, Payroll, Zendesk, Google Workspace, Notion, CRM, AI Tools
**Posted:** 2026-04-29

> Owns revenue targets and manages portfolio of 5-10 high-priority SaaS payroll partners post-sales. Drives renewals, upsells, adoption, and strategic growth through relationship building, KPI alignment, and cross-functional collaboration. Requires 5+ years account management experience.

## Job Description

## Responsibilities
- Execute all phases of the post-sales Partner lifecycle, including ownership of a revenue target, renewal negotiations, and account management
- Earn trust and build relationships by understanding partners' business goals
- Consult on partners' payroll business: investigate blockers, outline strategies, create execution plans
- Outline mutual success metrics/KPIs aligning revenue/growth goals
- Become product/industry expert and trusted advisor
- Develop, execute, and maintain communication cadence with partner portfolio
- Inform cross-functional teams on partner needs and pain points
- Identify, communicate, and manage risks through proactive touchpoints
- Partner with cross-functional teams on communication plans (releases, roadmap, compliance, incidents)
- Introduce new products/features, evaluate success, navigate feedback

## Requirements
- **Bachelor’s degree** or equivalent in related field
- **5+ years** relevant experience, including:
  - SaaS experience (fintech/payroll a plus)
  - Post-sales partner/account management or account growth
  - Success owning portfolio of complex technical/product relationships
  - Track record owning revenue in post-sales (renewals, upsell, quota)
- Familiarity with AI tools
- Empathy, care for partners' success
- Comfort in technical/commercially complex environments
- Navigate enterprise politics, build relationships
- Excellent communication skills
- Flexibility, adaptability in fast-paced environment
- Fluency with Zendesk, Google Workspace, Notion
- Strong documentation in CRMs

## Compensation
- Base salary: $168,500 - $185,350 (San Francisco or NYC)
- Variable performance-based: $42,000 - $46,200
- Benefits: medical/dental/vision, stock options, flexible PTO, parental leave, 401k, stipends

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**Apply:** https://hotfix.jobs/jobs/cc5597c0-3128-4ce4-b93c-c6becd8b77c6
**Canonical:** https://hotfix.jobs/jobs/cc5597c0-3128-4ce4-b93c-c6becd8b77c6