# Technical Account Manager, East

**Company:** [Hightouch](https://hotfix.jobs/companies/hightouch)
**Location:** Remote
**Role:** Customer Success
**Salary:** $200k – $250k/yr
**Experience:** 5+ years
**Skills:** SQL, Databases, APIs, Project Management, technical troubleshooting, Customer Onboarding, technical guidance, Cross-Functional Collaboration
**Posted:** 2026-06-16

> Technical Account Manager overseeing the full customer journey for Hightouch's largest Enterprise clients, from onboarding and technical guidance to driving adoption, retention, expansion, and product feedback. Requires 5-10 years client-facing technical experience, strong project management, and ability to quickly learn complex data systems.

## Job Description

## What You’ll Do
- Responsible for retention and expansion of largest Enterprise customers
- Work closely with Sales to strategize on increasing adoption of Hightouch within large organizations
- Deliver timely and organized onboarding for customers through effective project management
- Ensure customers see the full value in Hightouch’s products
- Advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Surface use cases and problems to Engineering to push the product to the next level

## What We're Looking For
- 5-10 years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen
- Experience managing and executing technical projects with a customer-first attitude and strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
- Strong troubleshooting and problem-solving skills with a continuous desire to improve technical acumen
- Ability to collaborate cross-functionally with different teams and types of people
- Ability to work under pressure, deadlines, and navigate unexpected roadblocks with ease

## Compensation
- On-Target Earnings: $200,000 - $250,000 annually
- Base Salary: $160,000 - $200,000 annually
- Meaningful equity compensation in the form of ISO options with early exercise and a 10-year post-termination exercise window.

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**Apply:** https://hotfix.jobs/jobs/cc032787-e315-427f-a8aa-8a10e4eef97c
**Canonical:** https://hotfix.jobs/jobs/cc032787-e315-427f-a8aa-8a10e4eef97c