# Deployment Manager

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Mountain View, CA, New York, NY, San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $120k – $150k/yr
**Experience:** 2+ years
**Skills:** Project Management, Uat, Qa, SaaS, Ehrs, Epic, Athena, Ecw, Modmed, Telephony, Ai Products, Process Documentation
**Posted:** 2026-08-13

> Own end-to-end customer software deployments, translating workflows and operational requirements into implementation plans, coordinating engineering, product, UAT, and QA, and driving go-live and post-launch optimization. Requires 2–5+ years in implementation or a related customer-facing function, strong project management, and excellent communication.

## Job Description

## Responsibilities
- Lead customer implementations from kickoff through go-live.
- Scope customer workflows, operational requirements, and success criteria.
- Document customer requirements and translate them into implementation plans and engineering specifications.
- Serve as the primary point of contact for customers throughout deployment.
- Set expectations and communicate timelines, risks, blockers, and project status to customers.
- Coordinate closely with engineering and product teams to prioritize issues and feature requests.
- Track workflow changes and ensure agent configurations stay aligned with customer operations.
- Plan and oversee UAT, QA, and go-live readiness.
- Coordinate internal QA efforts and validate fixes before customer testing.
- Monitor launch performance, identify issues, and drive rapid resolution.
- Drive post-launch optimization and continuous improvement based on customer feedback and production data.
- Maintain implementation documentation, playbooks, and project trackers.
- Manage multiple implementations concurrently while keeping stakeholders aligned.

## Requirements
- 2–5+ years of experience in implementation, operations, consulting, customer success, solutions engineering, or a similar customer-facing role.
- Strong project management and organizational skills, with the ability to manage multiple customer deployments simultaneously.
- Excellent written and verbal communication skills.
- Comfortable working cross-functionally with customers, engineering, product, and operations.
- Highly detail-oriented with strong ownership and follow-through.
- Comfortable operating in fast-paced, ambiguous environments.

## Nice-to-Haves
- Healthcare technology or healthcare operations experience.
- Experience implementing SaaS or enterprise software.
- Familiarity with EHRs such as Athena, Epic, eCW, and ModMed.
- Experience with contact centers, telephony, or AI products.
- Experience writing process documentation and customer-facing implementation plans.

## Compensation and Benefits
- Annual salary range: **$120,000–$150,000**.

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