# Partnership Engagement

**Company:** [Midstream Health](https://hotfix.jobs/companies/midstream-health)
**Location:** Remote
**Role:** Partnerships
**Experience:** 5+ years
**Skills:** SaaS, Customer Success, Healthcare, Account Management, Onboarding, Stakeholder Management, Customer Engagement, Risk Management, Adoption Strategies, Expansion Opportunities
**Posted:** 2026-05-08

> Owns customer success for health system clients using an AI financial platform, driving onboarding, adoption, measurable outcomes, and expansion while building trusted relationships with stakeholders.

## Job Description

## What you'll be doing

- **Own customer outcomes**: Partner with customers to define success, track progress, and ensure Midstream delivers clear, measurable value.
- **Drive adoption and engagement**: Guide onboarding, usage, and ongoing engagement to ensure the product becomes embedded in customer workflows.
- **Proactively manage account health**: Monitor signals, identify risks early, and resolve issues before they impact retention or satisfaction.
- **Build deep, trusted relationships**: Develop strong relationships across stakeholders—from operators to executives—becoming a trusted partner over time.
- **Turn customers into advocates**: Create positive customer experiences that lead to references, case studies, and executive sponsorship.
- **Support expansion through value**: Identify opportunities to deepen engagement as customers realize success, partnering with the commercial team where needed.

## Who you are

- Experienced in customer success or customer-facing roles: 5+ years of experience working closely with customers in SaaS, healthcare, or enterprise environments.
- **Outcome-oriented**: Focus on delivering measurable value and ensuring customers achieve their goals—not just managing relationships.
- **A strong relationship builder**: Build trust across all levels of an organization, including executive stakeholders.
- **Proactive and solution-oriented**: Anticipate challenges, ask the right questions, and bring solutions before issues escalate.
- **Commercially aware (but not sales-first)**: Understand how value leads to expansion and can spot opportunities without forcing them.
- **A high-ownership operator**: Take responsibility for customer success, move quickly, and thrive in a fast-paced startup environment.

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**Apply:** https://hotfix.jobs/jobs/cbe55d0b-cc44-4c64-9592-9bec5061fb61
**Canonical:** https://hotfix.jobs/jobs/cbe55d0b-cc44-4c64-9592-9bec5061fb61