# Senior Technical Account Manager, Okta Strategic Customers

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Paris, France
**Role:** Customer Success
**Salary:** €94k – €130k/yr
**Experience:** 8+ years
**Skills:** Okta, Identity And Access Management, SAML, OAuth, Openid Connect, Ws-Fed, SCIM, Okta Workflows, Active Directory, Salesforce, Workday, Box, O365, Privileged Access Management, Cissp
**Posted:** 2026-07-31

> Provides senior technical guidance to strategic enterprise customers on Okta Workforce Identity solutions, leading escalations, adoption roadmaps, and executive stakeholder relationships. Requires 8+ years of IT experience, IAM expertise, and strong enterprise architecture and communication skills.

## Job Description

## Responsibilities

### Strategic Customer Partnership & Influence
- Build deep, executive-level relationships as the primary technical point of contact for customer identity owners and IT leadership, including CxO-level stakeholders.
- Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and protect Okta against competitive displacement.
- Guide customers in expanding their Okta footprint across critical Workforce Identity solutions and improve their security posture.

### Complex Problem Resolution & Advocacy
- Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers as needed.
- Identify technical roadblocks, design mitigation plans, and drive them to resolution.
- Advocate for customer needs internally with Engineering, Product, and Support teams to influence product direction.

### Thought Leadership & Team Enablement
- Deliver workshops, best-practice sessions, and vertical-specific insights to enhance customer security.
- Author repeatable technical strategies and assets for the global TAM organization.
- Mentor and develop peer TAMs.

## Workforce Identity Solutions
- IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
- IGA: Lifecycle Management and Okta Identity Governance.
- PAM: Privileged Access Management.
- ITDR: Identity Security Posture Management and Identity Threat Protection.

## Requirements

### Experience & Education
- 8+ years of related professional IT experience, or 6+ years with a master's degree.
- 3+ years of experience as a TAM, Technical Consultant, Solutions Architect, or Product Manager.
- 3+ years of experience with Identity & Access Management solutions or related security technologies preferred.
- BA/BS/MS in Computer Science, IT, or a related discipline, or equivalent experience.
- Okta Certified, CISSP, or equivalent certifications highly preferred.

### Technical Skills
- Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
- Strong understanding of SAML 2.0, OAuth, OpenID Connect, and WS-Fed.
- Experience integrating legacy and non-standard applications that do not support modern federation protocols.
- Knowledge of lifecycle management, automated provisioning, SCIM, Okta Workflows, HR-driven provisioning, and Active Directory.
- Familiarity with deploying and securing O365, Salesforce, Workday, and Box.
- Ability to read and modify quickstarts, code samples, and scripts for customer requirements.

### Communication & Leadership
- Exceptional communication skills and ability to translate technical concepts into business outcomes for CxO-level audiences.
- Ability to manage expectations, track portfolio health metrics, and set effective stakeholder boundaries.

## Compensation & Benefits
- Annual on-target compensation in France: €94,000–€130,000 EUR.
- Equity where applicable.
- Comprehensive healthcare coverage and financial benefits, including paid time off and parental leave.

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