# Strategic Account Manager - US

**Company:** [Absorblms](https://hotfix.jobs/companies/absorblms)
**Location:** Remote
**Role:** Account Management
**Experience:** 7+ years
**Skills:** Salesforce, Gainsight, Zendesk, Absorb Lms, Zoom, Teams, Calendly, Sales, Account Management, Upsell, Cross-Sell
**Posted:** 2026-05-11

> Manages strategic accounts for Absorb LMS by building executive relationships, creating expansion plans, and driving upsell/cross-sell opportunities to closed-won deals. Requires 7+ years in technology sales, strong communication, and expertise in CRM tools like Salesforce.

## Job Description

## Responsibilities
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
- Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
- Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
- Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
- Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
- Monitor and report on market and competitor activities and provide relevant reports and information

## Requirements
- Strong background in technology sales and client management with a minimum **7+ years** of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player

## Preferred
- Post-secondary degree – business undergraduate degree or MBA

## Technologies we use
- AbsorbLMS
- Salesforce
- Gainsight
- Zendesk
- Calendly
- Zoom
- Teams
- Adobe Acrobat

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