# Leader, Professional Services

**Company:** [Benchling](https://hotfix.jobs/companies/benchling)
**Location:** Boston, MA
**Role:** Solutions Architecture
**Salary:** $145k – $195k/yr
**Experience:** 4+ years
**Skills:** Saas Implementation, Implementation Methodology, Project Management, Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, Antibody Discovery, Strain Engineering, Process Development, Team Leadership, Scientific Workflows, Customer Relationship Management
**Posted:** 2026-08-24

> Leads and coaches an East Coast team of Implementation Managers while serving as a player-coach on complex SaaS implementations for biotech and pharmaceutical customers. Requires life sciences R&D expertise, implementation experience, and demonstrated people leadership.

## Job Description

## Responsibilities
- Lead, coach, and develop a team of Implementation Managers, fostering excellence, collaboration, and continuous learning.
- Define Professional Services strategy, optimize implementation processes, and scale the team effectively.
- Provide hands-on guidance during complex implementations and serve as an escalation point for technical challenges or critical customer situations.
- Drive accountability for on-time, on-budget, high-quality project delivery.
- Partner with Sales, Customer Success, Product, and Engineering to deliver seamless customer experiences.
- Understand customer needs and scientific workflows, translating insights into product and Professional Services improvements.
- Represent Benchling's scientific and technical credibility with biotech and pharmaceutical customers.
- Track team performance metrics and implement changes to improve implementation velocity and customer satisfaction.
- Collaborate with Professional Services leadership across regions on global initiatives.

## Requirements
- Master's or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field.
- At least 4 years of experience in a laboratory or R&D setting, ideally in antibody discovery, strain engineering, chemistry, or process development.
- Software implementation experience with a SaaS software company.
- Ability to understand complex scientific concepts and empathize with scientists.
- At least 2 years in a lead or people manager role, with demonstrated success building and developing high-performing teams.
- Strong communication skills with scientists, IT project leads, and executives.
- Ability to work independently in a startup environment, navigate ambiguity, and adapt to shifting priorities.
- Ability to travel up to 25% based on customer and project needs.

## Work Arrangement
- Flexible hybrid arrangement with expected in-office collaboration 3 days per week: Monday, Tuesday, and Thursday.

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