# Customer Success Manager, SMB

**Company:** [Zocdoc](https://hotfix.jobs/companies/zocdoc)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $30 – $34/hr
**Experience:** 1+ years
**Skills:** Customer Success, Account Management, Business Development, Sales Development, Project Management, Consultative Selling, Relationship Management, Objection Handling, Data Analysis, Problem Solving
**Posted:** 2026-09-04

> Manages SMB healthcare-provider accounts by improving platform adoption, bookings, retention, and performance through consultative relationship management, product recommendations, and cross-functional collaboration. Requires a bachelor’s degree and 1–2 years of relevant experience.

## Job Description

## Responsibilities
- Help existing healthcare providers maximize performance and experience on the platform.
- Conduct client meetings to understand practice goals and pain points, driving feature adoption, utilization, retention, and bookings.
- Build relationships with key stakeholders and decision-makers, establish trust, and handle challenging conversations and objections.
- Advise practices on products and features, make tailored recommendations, and improve account setup and performance.
- Lead provider meetings to deepen partnerships, drive patient bookings, and encourage new feature adoption.
- Manage time and prioritize accounts for consistent client outreach.
- Balance sales conversations with project management and collaborate with local sales and internal teams.
- Use data-driven, consultative decision-making and incorporate feedback to improve sales strategies and processes.

## Requirements
- Bachelor's degree or equivalent.
- 1–2 years of professional experience in sales development, business development, customer success, or account management.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to learn quickly, solve problems, resolve issues, and work effectively in a dynamic startup environment.

## Compensation and Benefits
- Hourly pay: $30.29–$34 USD.
- Hybrid work environment.
- Paid time off, health benefits, commuter benefits, 401(k) with employer match, wellness program, parental leave, fertility and family planning reimbursement, cell phone reimbursement, catered lunch, and employee programs.

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