# Account Manager, Communities

**Company:** [Idme](https://hotfix.jobs/companies/idme)
**Location:** Unspecified
**Role:** Account Management
**Salary:** $130k – $161k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, sales, e-commerce, MarTech, Performance Marketing, quota management, Contract Negotiation, executive business reviews, CRM
**Posted:** 2026-06-11

> Account Manager responsible for quota-carrying renewal and expansion of key Commerce & Loyalty accounts at ID.me. Requires 5+ years in account management or hunter sales with deep e-commerce/MarTech knowledge to drive GRR, NRR, and strategic relationships.

## Job Description

## Key Responsibilities

### Revenue Ownership & Growth
- Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within assigned commercial accounts.
- Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes.
- Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.

### Renewal & Retention Excellence
- Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
- Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes.
- Navigate complex commercial procurement hurdles and vendor management processes to secure multi-year renewals and "sticky" master service agreements.

### Strategic Account Governance
- Maintain and deepen relationships with key decision-makers in e-commerce, MarTech, and performance marketing to ensure solution remains a top-tier budget priority.
- Lead high-impact Executive Business Reviews (EBRs) that translate technical performance data into customer acquisition ROI, conversion rate optimization, and business objectives.
- Act as a strategic liaison between commercial clients and Product team, providing retail-specific feedback to influence the roadmap.

## Qualifications

### Experience & Expertise
- 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
- Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets, with preference for experience in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
- Year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
- Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.

### Skills & Competencies
- Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
- Skilled at mapping out multi-year growth plans for large internet retailers to capture every available brand and subsidiary.
- Experience working closely with internal teams including Marketing, Solutions Consulting, and Customer Success.
- Entrepreneurial personality comfortable in a growth-stage startup with minimal guidance.
- Superb planning, time management, and consultative problem-solving skills.

## Key Performance Indicators
- Gross Retention Rate (GRR): Existing contracts renew on time.
- Net Revenue Retention (NRR): Growth via upsells and cross-sells.
- Pipeline Velocity: Speed of expansion opportunities through procurement funnel.

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