# Portfolio Manager - Unified Communications

**Company:** [Sangoma](https://hotfix.jobs/companies/sangoma)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 3+ years
**Skills:** Portfolio Management, Program Management, Pmo, Agile, Scrum, Kanban, Jira, Confluence, Roadmap Planning, Stakeholder Management
**Posted:** 2026-06-19

> Drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio including UCaaS, CCaaS, and SIP Trunking. Partner with leaders to manage cross-functional initiatives and improve delivery operating models.

## Job Description

## Responsibilities
- Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact
- Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work
- Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions
- Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery
- Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness
- Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working
- Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress
- Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked
- Support planning and execution of programs and cross-team initiatives from initiation through delivery
- Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures

## Requirements
- 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function
- Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments
- Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making
- Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions
- Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization
- Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models
- Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools
- Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams
- Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning

## Preferred Qualifications
- Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries
- Experience supporting product organizations with recurring revenue and SaaS business models
- SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications
- Experience supporting global product and engineering organizations

## Benefits
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability)
- Matching 401K program - 100% match on 4%
- Employee Stock Purchase Plan after one year of service
- Flexible Time Off & Company Holidays

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