# Senior Manager, Enrollment Operations

**Company:** [Thyme Care](https://hotfix.jobs/companies/thyme-care)
**Location:** Remote
**Role:** Business Operations
**Salary:** $140k – $165k/yr
**Experience:** 5+ years
**Skills:** Looker, Data Analysis, Performance Reporting, Project Management, Cross-Functional Collaboration, Dashboard Development, Process Improvement, Staffing Strategy, Root Cause Analysis, Workflow Optimization
**Posted:** 2026-06-06

> Senior Manager leading enrollment operations with focus on performance analytics, operational workflows, and cross-functional projects to improve patient enrollment efficiency and quality.

## Job Description

## Performance Analytics & Reporting
- Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching.
- Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership.
- Maintain and provide continuous improvement to staffing strategy, to allocate resources with precision.
- Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data.
- Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed.

## Operational Workflows & Cross-Functional Projects
- Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues.
- Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions.
- Project manage cross-functional operational initiatives related to a new launch, product improvement, or data opportunity, ensuring all stakeholders are aligned on timelines and responsibilities, and enrollment can deliver upon initiative goals.

## Learning & Innovation
- Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads.

## Requirements
- 5-8 years of relevant experience in roles requiring analytical problem-solving, structured project management, and cross-functional collaboration, with a proven track record of success.
- Background in strategy consulting, operations at a startup, or a closely adjacent field – with demonstrated success in navigating a fast-paced, rapidly changing, ambiguous environment.
- Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required.
- MBA, a nice to have, but not required.

## What Leads to Success
- Data-savvy and analytical; experience with Looker a plus.
- Skilled project manager able to manage multiple high-priority workstreams simultaneously.
- Strong communicator who tailors communications to different audiences.
- Curious and driven to understand root causes.
- Detail-oriented with high standards for quality and precision.
- Humble and proactively seeks feedback.
- Team player willing to support colleagues and meet deadlines.
- Positive energy with humor, resilience, and generosity.

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