# Senior Client Success Manager

**Company:** [Virta Health](https://hotfix.jobs/companies/virta-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $129k – $167k/yr
**Experience:** 6+ years
**Skills:** Customer Success, Account Management, Consultative Selling, Contract Negotiation, Renewals, ROI Analysis, Salesforce, Looker, Asana, Jira, Data Analysis
**Posted:** 2026-08-27

> Own strategic employer-client relationships, renewals, expansions, and value reporting for a virtual-care business. The role requires 6–8 years of customer success or client-facing account management experience, strong consultative selling and negotiation skills, and the ability to present data-driven outcomes to senior stakeholders.

## Job Description

## Responsibilities
- Manage the end-to-end client lifecycle for a strategic portfolio of employer clients contracted through health plan partners, driving retention and satisfaction through proactive, data-informed account management.
- Prepare and deliver business reviews using clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and continued investment.
- Advise clients and lead expansion discussions by connecting evolving needs, population health trends, and Virta’s value proposition.
- Lead renewal negotiations and upsell contracting using sound judgment, transparency, negotiation, and client advocacy.
- Monitor account success indicators, identifying risks and opportunities early and adjusting strategy to achieve desired outcomes.
- Build trusted relationships with cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial.
- Partner with Member Engagement on campaigns and targeted initiatives to expand awareness and adoption.

## First 90 Days
- Learn the company mission, product, and customer success strategy.
- Learn key systems and workflows, including Asana, Jira, Salesforce, and Looker.
- Shadow client calls and observe cross-functional collaboration.
- Build relationships with internal and external stakeholders.
- Learn reporting templates, renewal processes, and escalation pathways.
- Share observations and ideas for improving workflows and client deliverables.
- Independently manage a defined book of business, including renewals, satisfaction, and reporting.

## Requirements
- 6–8 years of experience in customer success, consulting, or client-facing account management.
- Experience independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth results.
- Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills tied to measurable outcomes and ROI.
- Experience presenting strategic and financial value to HR, benefits, and consultant audiences.
- Strong business acumen, including understanding of account growth levers, client economics, and employer-benefits decision-making.
- Strong relationship-building skills with senior clients and cross-functional partners.
- Analytical and detail-oriented, with the ability to use data and insights to guide decisions and customer conversations.
- Sound judgment in execution and prioritization, including appropriate escalation of strategic or sensitive issues.
- Curious, proactive, improvement-oriented, and comfortable in a fast-paced, evolving environment.

## Compensation
- ATS-listed salary range: $129,000–$166,500 annually.
- The description also states a location-based compensation range of $99,500–$128,500 annually.
- Benefits information is available on the company careers page.

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