# Customer Success Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** San Francisco, CA, Texas
**Role:** Customer Success
**Salary:** $116k – $178k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, Consulting, SaaS, Enterprise Security, Strategic Business Reviews, C-Level Communication, Relationship Management, Technical Problem Solving
**Posted:** 2026-07-10

> Customer Success Manager responsible for driving retention, expansion, and value realization for Okta's commercial customers by building C-level relationships, executing success plans, and acting as a trusted advisor on identity and security solutions.

## Job Description

## Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
- Act as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Gather and surface customer feedback that drives continuous improvement.
- Identify and communicate relevant new products and features, helping customers adopt Okta's agentic capabilities.
- Identify renewal risk, collaborate with internal teams to remediate, ensure successful renewal, and proactively spot expansion opportunities.

## Requirements
- 3+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
- Solid track record of delivering and scaling an exceptional customer experience.
- Strong emotional intelligence, elite level of relationship management, and executive stakeholder development.
- Exceptional presentation and communication skills, particularly with C-level executives.
- Strong listening and analytical skills with the ability to ask effective questions, understand business priorities, and anticipate needs.
- Strong interpersonal skills and ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills with the ability to provide quick resolution to problems.
- Willing to travel up to 25%.

## Nice-to-Haves
- Experience in enterprise security tools.

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