# Customer Support Specialist, Part-Time - Weekend Availability Required

**Company:** [Skylight](https://hotfix.jobs/companies/skylight)
**Location:** Remote
**Role:** Customer Support
**Salary:** $42k – $42k/yr
**Experience:** 2+ years
**Skills:** Zendesk, CRM, Customer Service, Phone Support, Email Support, Chat Support, Social Media Support, Slack, Mac Os, Omnichannel Support
**Posted:** 2026-05-26

> Part-time remote Customer Support Specialist handling high-volume phone, chat, email, and social media support for Skylight Calendar customers. Requires 2+ years experience, Zendesk/CRM proficiency, and weekend availability.

## Job Description

## Responsibilities
- Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use
- Engage with customers daily through high-volume phone, chat, email, and social media platform interactions (6–8 customers per hour on average, up to 10–12 during peak times)
- Support escalated customer issues involving complex hardware and software challenges
- Flag patterns in tickets or customer feedback for emerging issues
- Provide coverage as needed for core and troubleshooting customer service teams
- Contribute to project-based work to support team goals and enhance customer experience
- Attend monthly in-person team-building days at the local co-working office

## Requirements
- 2+ years of high-volume, front-line customer service experience with proficiency in email, phone, chat, and social media support
- Experience with Zendesk or similar CRM system
- Patience and attentiveness when listening to feedback; excels at teaching and guiding others
- Strong communication skills across email, phone, and chat
- Previous experience working in an agile startup environment
- Demonstrated talent for rapidly mastering new technology and becoming a product expert
- Consistent, reliable Wi-Fi connection required
- Comfortable working on a Mac and communicating in Slack

## Nice to Have
- Experience supporting customers on Social Media platforms (Meta, Instagram, TikTok, Reddit)
- Previous experience working with a direct-to-consumer (DTC) or e-commerce brand
- Experience providing customer support for a technical or digitally connected product

## Compensation & Benefits
- $20/hour
- 64 hours of accrued sick time annually
- Loaned laptop and loaned Skylight Calendar provided upon hire

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