# Customer Success Manager

**Company:** [Tigerdata](https://hotfix.jobs/companies/tigerdata)
**Location:** Remote
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Customer Success, B2B SaaS, Postgres, SQL, AWS, Azure, QBRs, Success Planning, Value Mapping, Docker, Kubernetes, Python, Gpt, Claude, Zapier Ai
**Posted:** 2026-09-09

> Own a portfolio of technical B2B SaaS customers, driving onboarding, adoption, retention, expansion, and advocacy. The role requires at least two years of customer success experience, technical fluency with databases or infrastructure, and the ability to engage both executive and engineering stakeholders.

## Job Description

## Responsibilities
- Own the health, success, and growth of a customer portfolio across onboarding, adoption, retention, expansion, and advocacy.
- Analyze account health, identify risk, and create data-informed success plans aligned with customer ROI.
- Build multithreaded relationships with technical and business stakeholders, including executives.
- Lead onboarding calls, QBRs, roadmap discussions, and escalation resolution.
- Collaborate with Sales, Product, Support, and Engineering to advocate for customers and influence the roadmap.
- Generate and qualify expansion leads through discovery, usage insights, and strategic conversations.
- Improve customer success playbooks, tooling, automation, and customer journeys.
- Use AI to optimize workflows, surface risk, generate content, and improve customer touchpoints.
- Develop customer advocacy through case studies, testimonials, and reference calls.

## Requirements
- 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS organization.
- Fluency in customer success motions, including success planning, adoption frameworks, risk mitigation, QBRs, value mapping, and CSQL generation.
- Hands-on technical experience with databases such as PostgreSQL and SQL, cloud platforms such as AWS or Azure, developer relations, data engineering, or a similar field.
- Ability to translate between business goals and technical complexity and engage with engineering leaders and DevOps practitioners.
- Experience building or iterating on customer success playbooks, customer journeys, and internal tooling.
- Strong time management, organization, prioritization, written communication, verbal communication, and asynchronous communication skills.
- Comfort leading conversations with both technical and executive audiences.
- Ability to work proactively and effectively in fast-paced, ambiguous environments.
- Interest in learning databases and infrastructure.

## Nice-to-haves
- Experience in a B2B SaaS company with approximately $50M–$100M ARR.
- Experience using GPT, Claude, or Zapier AI to improve customer success workflows.
- Familiarity with PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, Hypertables, Hypercore, vector search, or real-time analytics.

## Benefits
- Flexible PTO and comprehensive family leave.
- Fridays off in August.
- Fully remote opportunities globally.
- Stock options.
- Monthly WiFi stipend.
- Professional development and educational resources.
- Premium insurance options for US-based employees.


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