# Service Delivery Specialist

**Company:** [Check](https://hotfix.jobs/companies/check)
**Location:** Remote
**Role:** Customer Success
**Salary:** $141k – $182k/yr
**Experience:** 5+ years
**Skills:** Payroll, tax operations, Compliance, money movement, Slack, claude cowork, Notion, Zendesk, B2B SaaS, Fintech, Data Analysis
**Posted:** 2026-08-12

> The Service Delivery Specialist resolves complex partner issues across payroll, tax, compliance, and money movement while improving workflows and service quality. The role requires 5+ years in operations, service delivery, support, or a related field, preferably within payroll, tax, SaaS, or fintech.

## Job Description

## Responsibilities
- Triage and resolve complex partner escalations across payroll, tax, compliance, and money movement.
- Monitor partner Slack channels and respond with urgency, ownership, clarity, and focus on resolution.
- Deliver high-touch service to a concentrated portfolio of major partners.
- Analyze escalation trends to uncover root causes and recommend improvements across product, process, and service delivery.
- Surface key themes, metrics, and risks to leadership, turning field signals into actionable priorities.
- Partner with Operations, Product, and Engineering to resolve edge cases, streamline workflows, and simplify operations at scale.
- Own internal and partner-facing documentation, keeping materials current, clear, and aligned with evolving processes and regulations.

## Requirements
- 5+ years of experience in operations, service delivery, support, or a closely related role.
- Direct experience with payroll and/or tax operations.
- Experience in a B2B SaaS or fintech organization.
- Ability to operate with urgency and ownership in complex, fast-moving environments.
- Strategic problem-solving skills, with the ability to improve systems while handling detailed execution.
- Strong communication skills across technical and non-technical audiences, especially during ambiguous or high-pressure situations.
- Experience using structured data to identify trends and drive improvements.

## Nice-to-haves
- Familiarity with Slack, Claude Cowork, Notion, and Zendesk.

## Compensation and Benefits
- Distributed team across the United States.
- Remote, hybrid, and office-based work options.
- Opportunities to attend team offsites, events, hackathons, and an annual three-day company retreat.
- Office meals on Tuesdays and Thursdays, plus regular in-person events.

## Similar roles

- [Strategic Customer Success Manager, Public Sector](https://hotfix.jobs/jobs/3a22eeb8-34fc-4854-bd33-a7731f2ee041) - Socure - Carson City, NV - $141k – $166k/yr
- [Manager, CX AI Strategy](https://hotfix.jobs/jobs/f8db3e01-4f87-457f-a3b5-5f173fe3f88c) - Brex - Seattle, WA - $142k – $177k/yr
- [Digital Program Manager, Customer Success](https://hotfix.jobs/jobs/b2b20df9-977e-46f4-91d5-e83a493a8963) - Doppel - Remote - $140k – $160k/yr
- [Product Support Manager](https://hotfix.jobs/jobs/c471a82b-10dd-469c-9678-92d641a74da4) - Clay - San Francisco, CA - $140k – $170k/yr
- [Partner Success Manager](https://hotfix.jobs/jobs/2a0cf8a8-4a6d-4181-a99a-b978f53a8557) - Bland AI - San Francisco, CA - $140k – $180k/yr

**Apply:** https://hotfix.jobs/jobs/ca648c0f-9a78-4d1c-b5d6-6a63177b6c14
**Canonical:** https://hotfix.jobs/jobs/ca648c0f-9a78-4d1c-b5d6-6a63177b6c14