# Fraud Specialist 1

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Business Operations
**Experience:** 1+ years
**Skills:** SQL, Looker, Tableau, APIs, Data Extraction, Data Visualization, Fraud Investigation
**Posted:** 2026-08-17

> Investigates fraudulent activity and non-compliant traffic, identifies bad actors and emerging trends, and recommends preventative measures. The role requires customer-facing communication skills, adaptability in a fast-paced environment, and willingness to work non-traditional schedules.

## Job Description

## Responsibilities
- Investigate cases quickly and efficiently.
- Analyze non-compliant traffic to understand bad-actor behavior and develop subject-matter expertise in fraud investigations.
- Protect Twilio customers and consumers by identifying bad actors, fraudulent activity, and evolving tactics.
- Take daily action to stop bad actors and fraudulent activity while minimizing false positives.
- Identify trends and root-cause gaps, and recommend preventative solutions.

## Requirements
- Willingness to work a non-traditional schedule, including weekends, holidays, and evenings as required.
- Experience working in a fast-paced, ambiguous environment with a strong bias for action.
- Previous experience in customer service or a customer-facing role requiring effective and empathetic communication.

## Nice-to-haves
- Basic knowledge of SQL, Looker, Tableau, or similar data extraction and visualization tools.
- Basic understanding of APIs and related technologies.
- 1–2 years of experience working in a queue-based or contact-center environment.

## Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Occasional travel may be required for project or team meetings.

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