# CX Ops Associate Analyst

**Company:** [Cribl](https://hotfix.jobs/companies/cribl)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $60k – $95k/yr
**Experience:** 2+ years
**Skills:** Gainsight, Google Workspace, Zoom, Slack, AI Tools, customer operations, Program Management
**Posted:** 2026-07-30

> Support post-sales customer experience operations at Cribl by owning professional services, executing communication programs in Gainsight, and applying AI for automation. Ideal for recent grads with 2-3 years in customer ops, strong organization, and hybrid availability in San Francisco.

## Job Description

## What Success Looks Like for This Role
- Demonstrated ability to quickly learn job requirements, adapt to changes, function well in a team environment, collaborate cross-functionally, and contribute to operational success.
- Bonus for candidates who deliver on instructions while bringing curiosity, enthusiasm, and fresh ideas for process improvements.
- With coaching and guidance, independently own a program and operate a workstream within CX Operations or related functions with accuracy, accountability, and timeliness.

## Responsibilities
- Own Professional Service Operations to support and drive successful customer engagements.
- Execute Post Sales Customer Communication Programs using Gainsight as Cribl’s Customer Success platform.
- Support related Customer Experience Programs and Operations at a fast-paced technology company.
- Develop and apply AI tools for increased automation and efficiency.
- Occasionally perform duties outside standard working hours due to remote-first, multi-timezone environment.

## Requirements
- BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science.
- Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields.
- Strong communication skills and a customer-first mindset.
- Proven time management skills; experience juggling deadlines, group projects, or leadership roles.
- Eager to learn, take feedback, and grow in a fast-paced environment.
- Solid problem-solving instincts and attention to detail.
- Comfortable using tools like Google Workspace, Zoom, Slack, etc.
- Preferably located in the San Francisco Bay Area and able to commute to Cribl’s SF HQ office once per week.

## Nice-to-Haves
- Prior internship or campus experience in tech, operations, customer support, or program coordination.
- Ability to introduce new ideas for process improvements.
- Experience with Gainsight.
- Comfort with developing and applying AI tools.

## Similar roles

- [Associate, Sales Operations](https://hotfix.jobs/jobs/9e3b92fb-9465-4b55-98be-33ffac87a22a) - Vestwell - New York, NY - $60k – $75k/yr
- [RCM Support Associate](https://hotfix.jobs/jobs/79804d61-da07-4f27-b91f-9e6cc4dedc3c) - Prompt Health - Remote - $60k – $70k/yr
- [Customer Finance Analyst](https://hotfix.jobs/jobs/ea347c60-0d1b-484d-ae67-7463b54c7a69) - Prompt Health - Remote - $55k – $60k/yr
- [Trucking Pricing Associate](https://hotfix.jobs/jobs/9698fced-0f99-4e3b-b545-9fbaa2181750) - Flexport - Chicago, IL - $64k – $80k/yr
- [Invoicing & Operations Coordinator](https://hotfix.jobs/jobs/38d20b6f-45a1-41d5-bcc2-3c7134631550) - DAT Freight & Analytics - Seattle, WA - $51k – $67k/yr

**Apply:** https://hotfix.jobs/jobs/c9dd504f-85f3-4322-8cfd-710a091ff6ff
**Canonical:** https://hotfix.jobs/jobs/c9dd504f-85f3-4322-8cfd-710a091ff6ff