# AI Support Engineer

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Dublin, Ireland
**Role:** Support Engineering
**Experience:** 8+ years
**Skills:** OpenAI API, Python, Codex, ChatGPT, Saas Troubleshooting, Api Troubleshooting, Log Analysis, Incident Management, Automation, AI Workflows
**Posted:** 2026-08-24

> Provides advanced technical support for OpenAI customers by troubleshooting APIs, integrations, authentication, and production incidents. The role requires 8+ years of relevant technical experience, strong enterprise communication, automation skills, and a customer-focused approach.

## Job Description

## Responsibilities
- Troubleshoot and resolve complex customer issues involving API failures, integration challenges, authentication errors, and production incidents.
- Debug logs, analyze system behavior, reproduce issues, and provide expert technical guidance.
- Serve as a product and platform expert and escalation point for complex technical issues.
- Partner with customers, Engineering, Product, Operations, and Go-To-Market teams to resolve issues and prevent recurrence.
- Use scripting and AI capabilities to improve internal tooling and automate operational workflows.
- Identify and implement scalable automation and AI-powered workflows that reduce manual effort and improve support efficiency.
- Provide occasional holiday and weekend on-call coverage as needed.

## Requirements
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Experience using emerging technologies such as Codex, ChatGPT, or the OpenAI API to script or engineer code for automation.
- Expert SaaS troubleshooting skills and the ability to learn complex technologies quickly.
- Polished enterprise communication and composure during high-stakes customer incident calls.
- Experience building strong customer and cross-functional relationships to resolve complex issues.
- Exceptional critical-thinking, problem-solving, and technical communication skills.
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

## Compensation and Benefits
- Annual salary, equity, and benefits.
- Medical, dental, and vision insurance for you and your family.
- Mental health and wellness support.
- PRSA plan with 8% employer matching.
- Unlimited time off.
- Annual learning and development stipend of $1,500 USD equivalent per year.

## Similar jobs

- [Manager, Senior Support Engineering](https://hotfix.jobs/jobs/bc1f27d1-e485-45d1-9a25-75460b802e6d) - OpenAI - Dublin, Ireland
- [Senior Solutions Support Engineer](https://hotfix.jobs/jobs/b1041e34-b99c-4040-9fb0-c7b923e40a3d) - Wiz - Remote
- [Support Delivery Lead](https://hotfix.jobs/jobs/4546d535-d17d-4ca4-8fd5-f72fbd0505f2) - OpenAI - San Francisco, CA - CA$297k – CA$330k/yr
- [Senior Supply Chain Specialist](https://hotfix.jobs/jobs/5afb4bbd-8e98-4d88-ba49-82c8ed5533cb) - OpenLoop - Remote
- [Customer Support Engineer](https://hotfix.jobs/jobs/bfab0fd9-d5d8-44f4-a3aa-b9fae7f70cf2) - PlanetScale - Remote

**Apply:** https://hotfix.jobs/jobs/c99d5526-492a-46e7-b362-53d0a6562a92
**Canonical:** https://hotfix.jobs/jobs/c99d5526-492a-46e7-b362-53d0a6562a92