# Customer Success Manager, CPG & Health

**Company:** [Mntn](https://hotfix.jobs/companies/mntn)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, ctv, SaaS, adtech, MarTech, Performance Marketing, Salesforce, Intercom, CRM, digital advertising
**Posted:** 2026-07-20

> Own a portfolio of mid-market CPG & Health customers as a trusted advisor. Drive retention, revenue expansion, onboarding, and strategic CTV optimization through consultative relationship management and data-driven insights.

## Job Description

## Responsibilities
- Manage a portfolio of mid-market customers in the CPG & Health vertical, serving as their primary advisor.
- Build trusted relationships by understanding each customer's business, goals, competitive landscape, and marketing strategy.
- Drive retention, revenue growth, and expansion through proactive account planning, business reviews, campaign optimization, and strategic recommendations.
- Identify expansion opportunities and partner with sales teams to grow customer investment.
- Lead new customer onboarding to ensure quick value realization and platform adoption.
- Become an expert in the CPG & Health vertical, applying insights on trends, seasonality, and performance benchmarks.
- Monitor account health, anticipate risks, and resolve challenges proactively.
- Collaborate cross-functionally to deliver seamless customer experiences and contribute to playbooks and best practices.

## Requirements
- 3–6 years of experience in Customer Success, Account Management, or similar customer-facing role managing strategic relationships.
- Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing.
- Proven success driving customer retention, revenue growth, and expansion.
- Strong relationship-building and stakeholder influence skills to serve as a trusted advisor.
- Experience partnering with Sales Executives.
- Strong communication and presentation skills, including leading executive business reviews.
- Comfort using data and performance insights to identify opportunities and demonstrate value.
- Experience with Salesforce, Intercom, or similar CRM platforms.

## Nice-to-Haves
- Deep expertise or quick ability to develop knowledge in the CPG & Health industry vertical (seasonality, promotional calendars, margin/inventory dynamics, retail media strategy).

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