# Customer Success Manager

**Company:** [Acryldata](https://hotfix.jobs/companies/acryldata)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** dbt, Airflow, Snowflake, Databricks, Datahub, Data Governance, Data Cataloging, Metadata Management
**Posted:** 2026-04-30

> Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.

## Job Description

## What you'll do

- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Partner with customers to build adoption plans grounded in their specific goals and data maturity
- Help customers through initial setup, configuration questions, and common troubleshooting scenarios
- Translate adoption progress and business value into clear narratives for executive stakeholders
- Identify at-risk accounts early, understand the root cause, and get things back on track
- Collaborate with Product and Engineering to share customer feedback and influence the roadmap
- Build repeatable playbooks and resources that help the CS team scale

## What you'll bring

**Required**

- Familiarity with data governance, data cataloging, or metadata management more broadly
- Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
- Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
- Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
- Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions

**Nice to have**

- Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
- Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
- Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
- Previous startup or consulting experience

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**Canonical:** https://hotfix.jobs/jobs/c97e84a9-0aea-4fdc-91fc-9f1cf3bed274