# Security Operations Engineer

**Company:** [Supabase](https://hotfix.jobs/companies/supabase)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 0+ years
**Skills:** Guardduty, MFA, Jwt, SSO, Okta, Google Workspace, Kandji, Jamf, SQL, Front
**Posted:** 2026-06-18

> Entry-level Security Operations Engineer handling first-response triage for security alerts, customer security tickets, internal IT requests, and on-call incident support in a follow-the-sun rotation.

## Job Description

## What You’ll Be Responsible for

- **First Response & Triage**: Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources. Assess severity and escalate to the right lead across Platform, Product, Anti-Abuse, or Security.
- **Customer Security Operations**: Own customer security tickets in Front, including account recovery, MFA reset, GitHub-linked account loss, billing-based ownership verification, and org ownership disputes.
- **Incident Response Support**: Participate in the on-call pager rotation alongside other Security Operations Engineers and use documented playbooks to make consistent decisions.
- **Process Improvement**: Maintain and improve runbooks, decision trees, Front macros, and escalation paths. Identify patterns in tickets and alerts to flag opportunities for automation or workflow improvements.
- **Internal IT Support & Compliance**: Triage internal IT requests (access provisioning, SSO/Okta issues, device questions, MDM enrollment) and help maintain access records, joiner-mover-leaver hygiene, and compliance audit trails.
- **Communication**: Communicate clearly with customers, engineers, and internal stakeholders during sensitive or time-critical issues.

## Requirements

- Prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a similar triage-heavy environment.
- Foundational understanding of security concepts like MFA, JWTs, identity verification, account recovery, and access control.
- Foundational understanding of IT systems like SSO, identity providers, Google Workspace, Okta, and MDM tools like Kandji, Jamf, or similar.
- Comfortable with a terminal, basic SQL, and reading simple scripts or macros.
- Ability to summarize a messy ticket or noisy alert in two sentences that explain what matters and what should happen next.
- Strong customer-facing judgment and can stay calm, precise, and firm when handling sensitive access or account issues.
- Enjoy turning ambiguous workflows into clear checklists, runbooks, macros, and repeatable systems.
- Comfortable working async across time zones and writing things down by default.

## Nice to Have

- Familiarity with Postgres, AWS, or developer tools ecosystems.
- Experience with Front, Linear, Notion, Okta, Google Workspace, Kandji, Jamf, Vanta, or similar tools.
- Open-source contributions, CTF participation, bug bounty experience, or a personal project that shows security curiosity.
- Experience improving support, SOC, trust and safety, fraud, or IT workflows, or basic scripting and automation experience.

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**Apply:** https://hotfix.jobs/jobs/c9290678-d97e-4020-9ba2-6373d2767e60
**Canonical:** https://hotfix.jobs/jobs/c9290678-d97e-4020-9ba2-6373d2767e60