# Customer Success Engineer

**Company:** [CommandLink](https://hotfix.jobs/companies/commandlink)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $140k – $180k/yr
**Experience:** 3+ years
**Skills:** Solarwinds, Auvik, Dynatrace, Kaseya, Scripting, Server Administration, Network Deployment, Firewalls, Monitoring, Rmm, Itsm, Itil
**Posted:** 2026-07-02

> Technical owner of enterprise customer relationships at CommandLink, driving platform adoption through hands-on configuration, troubleshooting, scripting, and automation in network, security, and monitoring environments. Requires 3+ years MSP or corporate IT admin experience with deep infrastructure fluency.

## Job Description

## What You'll Do
- Own the technical relationship for enterprise accounts from kickoff through full platform adoption, with account health and adoption as your primary success metrics
- Configure and deploy monitoring, alerting, and automation policies directly within customer environments
- Set up and tune systems across monitoring and RMM tooling, bringing genuine hands-on fluency
- Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision
- Script and automate technical workflows and integrations to reduce manual lift and speed time to value
- Act as the technical translator between customers and CommandLink's product team, listening to requests, validating what's technically feasible, and channeling that feedback into product improvements
- Build and continuously refine a repeatable technical onboarding playbook that scales across the customer base
- Support renewal and expansion conversations with deep technical credibility, without owning a sales quota
- Provide occasional technical support on new-business sales calls when infrastructure expertise is needed to move a deal forward
- Partner with solutions engineering and product teams to ensure customer feedback shapes future platform direction

## What You Bring
**Required**
- 3 years minimum, 5+ years preferred, in a hands-on technical role at an MSP or as a corporate IT administrator
- Direct, practical experience with scripting, server administration, and network deployment, including firewalls
- Real hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya
- Demonstrated ability to configure, troubleshoot, and resolve technical issues independently
- Strong communication skills with the ability to translate technical detail for both customers and internal product teams
- Comfort working across security, network, and alerting concepts fluently enough that customers trust you as a technical authority

**Nice to Have**
- Experience at an MSP or software provider serving the MSP market
- Prior exposure to ITSM or ITIL concepts
- Experience building technical onboarding playbooks or repeatable processes from scratch
- Interest in growing into a future team leadership or Director-track role

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**Apply:** https://hotfix.jobs/jobs/c91cca28-5240-40c4-b539-daf40a075ffc
**Canonical:** https://hotfix.jobs/jobs/c91cca28-5240-40c4-b539-daf40a075ffc