# SMB Account Manager

**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $80k – $160k/yr
**Experience:** 3+ years
**Skills:** Account Management, sales, Pipeline Management, Upselling, product adoption, Client Relationship Management, business coaching, CRM
**Posted:** 2026-07-30

> Manage and grow a portfolio of SMB Services merchants by driving product adoption, upselling Square tools, and acting as a trusted advisor. Requires 3+ years in sales or account management, pipeline management to hit revenue targets, and passion for helping small businesses with technology.

## Job Description

## Responsibilities
- Own, retain, and grow a portfolio of SMB Services merchants, helping them thrive through tailored adoption of Square tools.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
- Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management.
- Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square.

## Requirements
- 3+ years experience in Sales, Account Management or related field.
- Experience discovering and closing sales opportunities and building client relationships.
- Experience successfully managing a pipeline to achieve revenue targets.
- Excellent organizational, analytical, written, and verbal communication skills.
- Passion and knowledge about how new technologies can help better serve small and medium size businesses.
- A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.

## Nice-to-Haves
- Experience within the Services or Beauty industry is preferred.

## Compensation
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area.

- Zone A: $106,600 - $159,800
- Zone B: $99,100 - $148,700
- Zone C: $90,600 - $136,000
- Zone D: $80,000 - $120,000

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**Apply:** https://hotfix.jobs/jobs/c8fcdde3-a963-487c-8848-4ef4defb352c
**Canonical:** https://hotfix.jobs/jobs/c8fcdde3-a963-487c-8848-4ef4defb352c