# Federal Support Engineer 3

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Denver, CO
**Role:** Support Engineering
**Salary:** $92k – $134k/yr
**Experience:** 5+ years
**Skills:** APIs, Rest, Networking, Distributed Systems, Microservices, Cloud-Native Architectures, Cloud Technologies, Hybrid Cloud, Multi-Cloud, Troubleshooting
**Posted:** 2026-06-15

> Provide technical support and troubleshooting for public sector customers using Datadog in highly regulated environments. Requires 5+ years SaaS support experience, cloud and networking expertise, and strong communication skills.

## Job Description

## What You’ll Do

- Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
- Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
- Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management.
- Become a subject matter expert in many Datadog product areas.
- Partner with Product, Engineering, and Account teams to validate bugs and advocate for customer-impacting improvements.
- Provide mentorship to junior members of the team and serve as their escalation partner.
- Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption.
- Work from a Datadog office 3-5 days per week.

## Who You Are

- Hands-on experience delivering technical support to public-sector environments and strictly regulated workloads.
- 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
- Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures.
- Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi-cloud environments.
- An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences.
- A strong mentor to your technical peers.
- A critical thinker with the capacity to understand a complex technical problem.
- Self-motivated, detail-attentive, and able to continuously learn.
- Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating-system layers.
- Able to work an on-call rotating schedule that requires weekend availability.

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**Canonical:** https://hotfix.jobs/jobs/c8dbba90-bfeb-445b-b95c-1a5405ee68a4