# IT Service Desk Manager

**Company:** [Forterra](https://hotfix.jobs/companies/forterra)
**Location:** Clarksburg, MD
**Role:** IT Support
**Salary:** $140k – $170k/yr
**Experience:** 8+ years
**Skills:** it infrastructure, network administration, systems administration, active directory, Project Management, Cloud Infrastructure, m365 gcc high, nist 800-171, cmmc, Cybersecurity, it leadership, Budget Management
**Posted:** 2026-07-23

> Lead and manage the IT Service Desk and infrastructure team at Forterra, overseeing on-prem and cloud solutions, Active Directory, network/server operations, and compliance (NIST/CMMC). Requires 8+ years IT experience including 3+ years leadership, strong project management, and hands-on technical skills.

## Job Description

## Responsibilities
- Lead and manage a team of IT professionals, providing guidance and support to ensure high-quality work and effective communication within the team and with other departments.
- Ensure that all technology solutions are scalable, secure, and comply with relevant regulations and standards.
- Evaluate and manage the organization's technology infrastructure, including hardware, software, networks, and systems.
- Identify and implement new technologies that can improve the efficiency and effectiveness of the organization's operations.
- Develop and maintain project plans and timelines (backlogs) for IT engineering projects, ensuring that deadlines are met and budgets are adhered to.
- Collaborate with other departments to identify and address technology-related challenges and opportunities.
- Build relationships with other business and engineering leaders to determine possible risks and risk management processes.
- Collaborate on the development and implementation of effective and reasonable policies.
- Ensure compliance with applicable regulatory requirements.
- Supervise daily operations of network and server infrastructure personnel.
- Be hands-on in implementing IT solutions covering infrastructure on-prem and in the cloud.
- Oversee additions/upgrades of equipment, hardware, and software solutions.
- Manage enterprise services e.g. Active Directory.

## Requirements
- 8+ years of experience in IT, with 3+ years in a leadership role.
- Bachelor's degree in computer science, information systems, or a related field or equivalent experience.
- Excellent leadership and management skills, with the ability to motivate and inspire a team of professionals.
- Strong project management skills, with the ability to manage multiple projects simultaneously and ensure that deadlines are met.
- Clear and concise communicator.
- Experience leading and managing IT projects and rolling out IT infrastructures across various technologies.
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems.
- Firm grasp on IT infrastructure and operations best practices.
- Experience managing a technology budget and allocating resources effectively.
- Demonstrated record of working hard, being a trustworthy teammate, holding yourself and others to high standards and being kind to others.
- Demonstrated ability to create innovative solutions that create exceptional collaborative environments.
- Identify inefficiencies, functional overlap, synergies and opportunities; implement solutions and close gaps.
- Experience building, leading, and mentoring direct reports while creating strong camaraderie and mission achievement.

## Nice-to-Haves
- M365 GCC High experience.
- NIST800-171 / CMMC experience.
- Experience leading an IT Service Desk team.
- Experience in a start-up or similar fast-paced environment.

## Compensation and Benefits
- US Salary Range $140,000-170,000 (base; equity included in most full-time roles).
- Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
- Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
- Extremely generous company holiday calendar including a winter break in December.
- Competitive paid time off (PTO) offering 20 days accrued per year.
- A minimum of 7 weeks fully paid parental leave for birth/adoption.
- A $9k annual tuition reimbursement or professional development stipend.
- Fully stocked beverage refrigerators with all the Celsius your little heart desires.
- 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

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