# Content Moderator, Bilingual English/German

**Company:** [Bazaarvoice](https://hotfix.jobs/companies/bazaarvoice)
**Location:** Remote
**Role:** Customer Support
**Salary:** $33k – $37k/yr
**Experience:** 7+ years
**Skills:** content moderation, Google Workspace, Google Sheets, google docs, Slack, quality assurance, performance metrics, web applications
**Posted:** 2022-03-14

> Reviews and classifies English- and German-language user-generated content, including potentially disturbing material, while meeting accuracy and productivity benchmarks. The part-time remote role requires bilingual fluency, strong judgment, reliable technology, and availability for weekend hours.

## Job Description

## Responsibilities
- Read, assess, and apply applicable codes to large quantities of user-generated content, including text, images, and videos.
- Work steadily and efficiently in a queue environment.
- Review performance feedback to minimize coding errors and meet or exceed performance metrics.
- Attend scheduled and as-needed one-on-one coaching calls.
- Work 16–29 hours per week based on content volume, including four weekend hours.
- Check in on days not scheduled to work as needed.
- Use Google Mail, Calendar, Meet, Sheets, Docs, Slack, and online forums to manage performance expectations independently.
- Perform quality assurance checks of teammates’ and machine-moderated content.

## Requirements
- Bachelor’s degree or equivalent international credential, or **7+ years of professional content moderation experience**.
- Professional working proficiency in English and professional-level proficiency in German, written and spoken.
- Authorization to work in the United States and residence in **Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio**.
- 3+ years of experience working in a fast-paced office environment.
- Ability to quickly read, comprehend, and assess content and make decisions promptly.
- Comfort learning and using web-based applications and tools.
- Ability to engage actively with team members in a remote environment.
- Ownership of job performance and commitment to meeting or exceeding performance benchmarks.
- Consistent availability for a semi-flexible schedule of 16–29 hours per week, with four hours between Saturday 12:01 a.m. and Sunday 11:59 p.m.
- Computer with an up-to-date operating system, up-to-date smartphone, reliable high-speed internet, and a functional home office.

## Training
- Complete an initial four-week paid training program consisting of online modules, exams, virtual coaching calls, and live hands-on moderation hours.

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