# Senior Manager, Strategic Customer Success

**Company:** [Vanta](https://hotfix.jobs/companies/vanta)
**Location:** Remote
**Role:** Customer Success
**Salary:** $174k – $205k/yr
**Experience:** 7+ years
**Skills:** GRC, Customer Success, Data Analysis, Strategic Planning, Leadership, Risk Management, Compliance Frameworks, AI Tools, Executive Communication, Revops
**Posted:** 2025-12-11

> Leads team of CSMs for Vanta's largest customers, driving retention, expansion, and value through strategic GRC expertise, data-driven decisions, and cross-functional influence. Requires 7+ years leading enterprise customer teams.

## Job Description

## Responsibilities

**Lead & Develop a High-Performing Team**
- Hire, mentor, and develop Strategic CSMs, fostering accountability, ownership, and customer obsession.
- Build operating rhythms, expectations, and success metrics for consistent performance.
- Coach team to act as trusted advisors on GRC and security programs.

**Demonstrate Strategic Ownership**
- Diagnose challenges and design proactive solutions.
- Evolve upmarket success motion including onboarding, planning, risk identification, and value realization.
- Operate at multiple altitudes to solve systemic issues and root causes.

**Drive Data-Informed Customer Outcomes**
- Use data for portfolio health, risk forecasting, and prioritization.
- Translate insights into action plans for adoption, expansion, and retention.
- Partner with RevOps on metrics, dashboards, and performance mechanisms.

**Apply GRC Expertise or Learning Agility**
- Advise on complex frameworks, risk programs, and best practices.
- Demonstrate domain curiosity and rapid learning for customer strategy.

**Influence Cross-Functionally**
- Collaborate with Sales, Account Management, Product, and Marketing.
- Represent strategic customer voice for product roadmap and improvements.
- Participate in executive customer conversations and roadmap discussions.

**Model Leadership Judgment & Resilience**
- Guide team through escalations with clarity and principled decisions.
- Maintain focus through change, setbacks, and ambiguity.
- Champion iterative, learning-oriented culture.

**Engage Strategically With Customers**
- Travel 25–40% for onsite engagements, executive reviews, and partnership meetings.
- Strengthen executive alignment and business value communication.

## Requirements

**Experience & Background**
- 7+ years leading customer-facing or consulting teams for Enterprise/Strategic accounts.
- Expertise in GRC or security compliance, or proven rapid domain mastery.
- Track record of owning strategic problems and driving scalable outcomes.

**Leadership Capabilities**
- Strategic ownership, data literacy, business acumen, leadership judgment.
- Strong communication, influence, resilience, iteration speed.
- GRC fluency or learning agility.

**Skills & Attributes**
- Exceptional critical thinking, structured problem-solving, situational awareness.
- Comfort leading through uncertainty and change.
- Strong executive presence and high-stakes conversation experience.
- Open to using AI responsibly to amplify skills.

## Compensation & Benefits

- Industry-competitive salary and equity.
- Comprehensive medical, dental, vision (100% employee-only premiums covered for most plans).
- 16 weeks fully-paid Parental Leave.
- Health & wellness, remote workspace, internet, cellphone stipends.
- Commuter benefits for SF/NYC offices.
- Family planning, 401(k) matching, flexible PTO, 11 holidays.

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