# Customer Success Representative

**Company:** [Flaglerhealth](https://hotfix.jobs/companies/flaglerhealth)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 1+ years
**Skills:** Customer Success, Healthcare Technology, Customer Relationship Management, Platform Adoption, Account Retention, Customer Feedback, Healthcare Operations
**Posted:** 2026-07-21

> Manages healthcare customer relationships, drives adoption and retention, and coordinates customer needs with internal teams. Requires 1–3 years of health technology or healthcare experience, strong communication, and customer relationship skills.

## Job Description

## Responsibilities
- Own ongoing relationships with assigned healthcare customers, driving platform adoption and value realization.
- Serve as the primary customer point of contact and coordinate with internal teams.
- Translate customer needs into outcomes, surface feedback, and advocate as the voice of the customer.
- Proactively identify account risks and opportunities to support retention and growth.
- Travel approximately 25% to engage with customers in person.

## Requirements
- 1–3 years of experience in health technology, or in a healthcare setting working closely with health technology platforms such as athenahealth.
- Strong understanding of the pace and nuances of healthcare.
- Demonstrated ability to build durable customer relationships.
- Organized, proactive, and motivated to solve customer problems.
- Clear communication, ownership, and adaptability in a fast-moving environment.

## Nice-to-haves
- Customer success experience specifically within health technology.

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