# AI Success Engineer, Government

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Washington, DC
**Role:** Customer Success
**Salary:** $186k – $266k/yr
**Experience:** 8+ years
**Skills:** OpenAI API, Chatgpt Enterprise, Custom Gpts, Agents, Connectors, Python, JavaScript, REST APIs, SDKs, Kubernetes
**Posted:** 2026-02-04

> Drives post-sales success for OpenAI's government customers by leading technical deployments, adoption, training on API, ChatGPT Enterprise, custom GPTs/Agents, and measuring business impact. Requires 8+ years in technical customer-facing roles and hands-on AI expertise.

## Job Description

## In this role, you will:
- Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization, including setting up, configuring and running API instances of our products.
- Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
- Be an expert in all OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more; conduct technical enablement and configuration sessions.
- Train, educate and enable ChatGPT users to drive adoption and value.
- Create and show customers how to make custom GPT’s, Agents, Connectors and use all features.
- Design and lead hands-on activities like workshops, hackathons, and training sessions.
- Create content, playbooks, guides, reports, demos and collateral.
- Provide updates on product launches and feature roll-outs.
- Deliver exceptional customer outcomes via production deployments, increased adoption, and satisfaction.
- Define and manage structured onboarding and deployment projects for government entities.
- Monitor and drive activation metrics (DAU, WAU, MAU).
- Balance large and small customer accounts.
- Work with government technical teams to connect, configure, and deploy OpenAI technology.
- Identify and validate use cases by embedding with customer teams.
- Lead account coordination across workstreams.
- Build relationships with executive sponsors and technical stakeholders.
- Translate objectives into actionable adoption roadmaps with KPIs.
- Partner with Solutions Architecture, Product, Engineering and Research.
- Guide value realization through KPIs and reporting.
- Facilitate workshops on use case design and adoption best practices.
- Drive expansions by identifying opportunities.
- Serve as technical advisor for implementations.
- Provide change management expertise.
- Codify best practices, playbooks, guides, and FAQs for government customers.
- Gather and relay public sector feedback.
- Manage ChatGPT Gov Community site.

## You’ll thrive in this role if you:
- 8+ years in technical customer-facing roles (e.g., technical account management, GenAI consulting, solutions architecture).
- Deep hands-on knowledge of OpenAI products, APIs, SDKs, connectors, integration patterns, model behavior, embeddings, RAG, fine-tuning.
- Experience with authentication, enterprise security (SSO, encryption, GDPR, HIPAA).
- Familiarity with Python, JavaScript, REST APIs, SDKs, automation, CI/CD, containers, cloud platforms.
- Ability to translate technical concepts to business language.
- Experience teaching and enabling users.
- Record of driving technical deployments for large enterprises.
- Change management expertise.
- Strong project/program management.
- Comfortable with C-level and technical stakeholders.
- High ownership and adaptability.
- Public speaking skills.
- Knowledge of Google Workspace, Slack, Salesforce.
- Power-user of ChatGPT.

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