# Engagement Manager - Managed Services

**Company:** [AirOps](https://hotfix.jobs/companies/airops)
**Location:** Remote
**Role:** Customer Success
**Salary:** $200k – $240k/yr
**Experience:** 5+ years
**Skills:** SEO, aeo, Account Management, Client Relationship Management, Project Management, Stakeholder Management, Executive Communication, reporting, QBRs, Consulting
**Posted:** 2026-08-11

> Own enterprise client relationships across Managed Services, coordinating cross-functional delivery, timelines, reporting, risk management, retention, and expansion. The role requires experience leading complex engagements, advising executive stakeholders, and translating SEO/AEO work into measurable business outcomes.

## Job Description

## Responsibilities
- Own the client relationship across the full Managed Services lifecycle, from deal signature through renewal.
- Manage client requests, communication, momentum, timelines, and delivery accountability.
- Drive retention and maintain healthy accounts for renewal.
- Manage delivery timelines, trackers, weekly calls, status decks, and engagement cadence.
- Provide an initial progress update by day 2 or 3, conduct mid-week check-ins, and present visible work to the client by the end of week one.
- Proactively obtain customer inputs, including data access, log files, and source-system information.
- Own the client-facing reporting narrative and translate measurement data into business outcomes.
- Co-run monthly reporting syncs and maintain the revenue tie-back story throughout the engagement.
- Surface blockers, risks, and timeline issues immediately and manage escalations.
- Develop deep expertise in client businesses, goals, and priorities to focus delivery on meaningful outcomes.
- Identify expansion opportunities within customer organizations.

## Requirements
- Experience owning enterprise client relationships through delivery, beyond the sales process.
- Experience managing complex, multi-workstream engagements with cross-functional delivery teams.
- Ability to manage senior executive stakeholders, deliver difficult news, challenge client thinking, and act as a trusted advisor.
- Strong operational discipline, including same-day recaps, live trackers, proactive communication, and follow-through.
- Sufficient SEO and AEO expertise to engage marketing executives, translate strategic work into business language, and identify potential issues.
- Outcome-oriented approach focused on retention, on-time delivery, and demonstrable client value.

## Nice-to-Haves
- High performance at a tier-one consulting firm or high-touch professional services organization.
- Experience creating engagement processes such as cadence structures, handoff protocols, or QBR motions.
- Experience at an AI-native company or during a major platform shift.
- Experience managing multi-stakeholder accounts, agency relationships, embedded partner models, or internal champions.

## Compensation and Benefits
- Equity in a fast-growing startup.
- Competitive benefits package tailored to location.
- Flexible time off policy.
- Parental leave.

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