# Customer Care Associate

**Company:** [Brigit](https://hotfix.jobs/companies/brigit)
**Location:** New York, NY
**Role:** Customer Support
**Salary:** $50k – $50k/yr
**Experience:** 2+ years
**Skills:** Zendesk, Jira, Email Support, Live Chat, Customer Support Tools
**Posted:** 2026-05-12

> Handles customer inquiries via email and live chat with empathy, manages high volume (200 tickets/day), spots trends, creates Jira tickets, and escalates issues. Requires 2+ years digital support experience and Zendesk proficiency in a fast-paced hybrid NYC environment.

## Job Description

## Responsibilities
- Respond to emails and live chats (goal is 200 tickets a day, depending on volume)
- Learn and be an expert in all the issues/situations our users need assistance with
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
- Feel comfortable in escalating tickets as required and follow through to resolution
- Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
- Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

## Requirements
- High School Degree or Bachelor's Degree
- Experience working with **Zendesk**
- **2+ years** of supporting customers through digital channels, including email and live chat
- Passion for helping people and providing incredible customer care
- Ability to work in a fast-paced work environment and thrive in ambiguity
- Can handle a large volume of email inquiries and solving customer questions in a timely manner
- Empathy and problem solving skills
- Ability to work independently while remaining highly collaborative with the broader team
- Efficient and clear communication skills to resolve difficult customer issues
- Strong ability to spot trends or problems and creatively find solutions
- Professional response to negative feedback or user interactions

## Compensation
- Annual base salary: **$50,000**
- Medical, dental, and vision insurance
- Flexible PTO Policy
- 401k plan
- Paid Parental Leave
- Physical and mental wellbeing benefits including Wellhub and Headspace
- Monthly reimbursements for wifi and cell phone bills
- Annual reimbursement for Learning & Development
- Eligible for overtime hours

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