# Staff UX Researcher, Payments Growth

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** San Francisco, CA
**Role:** UX Research
**Salary:** $180k – $224k/yr
**Experience:** 10+ years
**Skills:** ux research, mixed methods research, qualitative research, quantitative research, Statistical Analysis, survey design, survey analysis, Payments, Fintech, Data Science, Product Strategy, stakeholder workshops, Project Management, User Research
**Posted:** 2026-08-10

> Leads mixed-methods UX research for guest payments, combining qualitative insights with quantitative analysis to guide product strategy and improve high-trust transaction experiences. Requires 10+ years of research experience, payments or fintech expertise, and strong executive stakeholder influence.

## Job Description

## Responsibilities
- Own end-to-end guest payments research and prioritize research across multiple workstreams.
- Plan and execute foundational and evaluative research that shapes strategy and improves payments product experiences.
- Balance rapid studies with deeper research while maintaining quality.
- Combine qualitative and quantitative data to understand payments experiences and translate complex findings into actionable narratives.
- Communicate insights clearly and persuasively with stakeholders at all levels, including senior executives.
- Partner with Product, Design, Business Operations, and Data Science teams to shape strategy.
- Facilitate brainstorming sessions and workshops that support research-backed product decisions.
- Travel to the San Francisco office and attend offsites as agreed with the manager.

## Requirements
- 10+ years of research experience.
- Deep expertise in qualitative and quantitative research methods.
- Mastery of mixed-methods research, including designing, conducting, and integrating quantitative and qualitative studies.
- Ability to perform statistical analysis and design and analyze surveys.
- Experience leading foundational qualitative studies.
- Experience with payments, fintech, or other high-trust, complex financial domains.
- Track record of influencing product and executive stakeholders through clear, compelling storytelling.
- Strong multitasking and project management skills.
- Ability to manage multiple projects at different stages and improve research efficiency.
- Experience leading stakeholder workshops and brainstorming sessions.

## Compensation and Benefits
- Base pay range: **$180,000–$224,000 USD**.
- May be eligible for bonus, equity, benefits, and Employee Travel Credits.

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