# Operations Associate, Care Advisor

**Company:** [Function Health](https://hotfix.jobs/companies/function-health)
**Location:** Remote
**Role:** Business Operations
**Salary:** $65k – $85k/yr
**Experience:** 1+ years
**Skills:** Customer Service, Process Management, Workflow Management, Operations, Communication, CRM, Healthcare Operations, Time Management, Problem Solving, Automation
**Posted:** 2026-02-26

> Operations Associate managing backend tasks for member screening journeys in healthcare imaging, partnering with sites and clinical teams for seamless experiences. Requires 1-5 years operations/customer service experience, strong process skills, and bachelor's degree.

## Job Description

## Key Responsibilities
- Execute and manage all backend operational tasks required to move members through the process efficiently.
- Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
- Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team.
- Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
- Serve as the main point of contact for members should they have any difficulties throughout the member journey.
- Proactively contact members to secure any missing medical information before their scan appointment.
- Act as the liaison for any site issues that arise, facilitating quick and effective resolution.
- Work closely with the clinical team to ensure seamless handoffs and information flow.
- Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations.

## Qualifications/Skills
- 1-5 years in a customer service and operations role
- Bachelor’s or Higher
- **Operational Excellence**: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
- **Service Excellence**: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.
- **Exceptional Interpersonal Skills**: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.
- **Strong Organizational Skills**: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously.
- **Problem-Solving & Process Improvement**: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges.
- **Technical Proficiency**: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions.
- **Healthcare Background**: Familiarity with a medical environment is a plus.

## Compensation
- Base pay range: $65,000 – $85,000 per year
- Stock options
- Comprehensive health, dental, and vision plans
- Flexible work environment
- Team off-sites and wellness initiatives
- Competitive vacation policy

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