# Director, Payments Services

**Company:** [Storable](https://hotfix.jobs/companies/storable)
**Location:** Remote
**Role:** Business Operations
**Salary:** $130k – $140k/yr
**Experience:** 8+ years
**Skills:** Payments, Fintech, Migration Planning, Client Communications, Cutover Coordination, Commercial Pricing, Account Management, Pci Dss, Ai Analytics, Workflow Automation
**Posted:** 2026-09-01

> Leads a large-scale payments platform migration, merchant pricing operations, escalations, and a client-facing account management team. Requires payments or fintech operations experience, migration execution expertise, commercial pricing fluency, and strong cross-functional leadership.

## Job Description

## Responsibilities
- Own migration cohort planning and sequencing, including scheduling, client communications, and cutover coordination across Product, Engineering, and Customer Success.
- Manage enterprise and exception account lists and create transition plans for accounts outside standard migration cohorts.
- Coordinate cross-functional execution to move merchant accounts through migration milestones with minimal disruption.
- Report migration progress, risks, decisions, and dependencies to the GM and cross-functional stakeholders.
- Own commercial pricing operations, including rate structuring, quoting, and packaging for merchant relationships.
- Partner with Finance and Payments Operations on pricing cleanup, PCI non-compliance fee strategy, and client-facing rate communications.
- Ensure pricing changes are communicated clearly, accurately, and consistently to affected merchants.
- Own escalation management for significant client issues and serve as the accountable point of contact.
- Manage and develop Merchant Services Executives and strengthen account management practices.
- Use AI tools to analyze migration, pricing, and client signals and improve prioritization, risk visibility, reporting, and team productivity.

## Requirements
- 5+ years of experience in payments or fintech client operations, migration program management, or a comparable execution-focused operations role.
- Experience running or contributing to a large-scale platform or processor migration, including cohort planning, client communications, and cutover execution.
- Commercial pricing experience, including rate structuring, quoting, or packaging in a merchant-facing account management environment.
- Experience managing and developing a team of merchant-facing account managers or similar client-facing professionals.
- Ability to own complex client escalations and lead difficult client conversations.
- AI-forward mindset with experience identifying or implementing AI-driven workflow, reporting, or team improvements.
- Must be authorized to work full-time in the United States and reside in an eligible state.

## Nice-to-haves
- Experience managing payment processor migrations involving a large and diverse merchant account base.
- Familiarity with PCI DSS, payment compliance, or non-compliance fee programs.
- Experience in vertical SaaS, self-storage, or another multi-tenant technology business.
- Experience building operating cadences, escalation frameworks, or pricing governance processes.
- Experience applying AI-assisted analytics or workflow automation to merchant services, account management, or operations.

## Similar jobs

- [Head of Operations](https://hotfix.jobs/jobs/2b77150b-90e2-44d1-97ae-eb4254d7c9c2) - Build - New York, NY - $140k – $240k/yr
- [Corporate Strategy Director](https://hotfix.jobs/jobs/af48e057-756a-43c0-98b7-b4dc376a4266) - PagerDuty - San Francisco, CA - $147k – $246k/yr
- [Chief of Staff, Co-CEO](https://hotfix.jobs/jobs/f4392f76-b426-4b46-ae24-9210aea60042) - Applecart - New York, NY - $150k – $200k/yr
- [Director of Strategic Operations, Litigation Support](https://hotfix.jobs/jobs/5a4c1596-71e8-4119-8060-da639a6b1443) - Steno - Remote - $150k – $190k/yr
- [Senior Director, Business Operations](https://hotfix.jobs/jobs/5699b8e6-8314-4b15-82eb-077425adb92f) - Storable - Remote - $155k – $190k/yr

**Apply:** https://hotfix.jobs/jobs/c65e0cc4-d450-42e8-a061-24d5f45ed246
**Canonical:** https://hotfix.jobs/jobs/c65e0cc4-d450-42e8-a061-24d5f45ed246