# Senior/Staff User Researcher, Core Product

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** San Francisco, CA, New York, NY
**Role:** UX Research
**Salary:** $159k – $265k/yr
**Experience:** 5+ years
**Skills:** User Research, qualitative research, quantitative research, mixed-methods research, AI Tools, Zapier, Claude, Notion, custom gpts, research agents, Storytelling, Product Strategy, design critique
**Posted:** 2026-07-21

> Senior/Staff User Researcher driving complex qualitative, quantitative, and mixed-methods research for Harvey's AI legal products. Influence roadmaps, shape product strategy, build custom AI research tooling, and develop legal domain expertise in a fast-paced environment.

## Job Description

## What You'll Do
- Lead complex research programs: Own research strategy for a product area or cross-team initiative; design and execute end-to-end qualitative, quantitative, and mixed-methods research; identify patterns across studies and connect insights to product decisions.
- Research how legal professionals work with Harvey and outside of the platform; translate that into product and design recommendations.
- Shape product thinking: Partner closely with Product Managers and Designers to frame the right problems; influence roadmaps by surfacing unmet user needs, risks, and opportunities; push teams beyond validation toward deeper discovery.
- Develop strong legal domain expertise and become an expert in both the Harvey product and the legal industry.
- Raise the bar on craft: Produce clear, compelling synthesis and storytelling; identify where AI reduces friction in research process; build custom scripts, integrations, or AI agents where off-the-shelf tools fall short; model strong research rigor, ethics, and judgment; prototype and ship research insight tooling improvements.
- Operate as a trusted partner: Bring rigor to ambiguous, fast-moving problem spaces where the underlying technology (and user expectations of it) shift quickly; influence without authority across teams; help partners develop stronger research instincts.

## What You Have
- 5+ years of user research experience of digital products in fast-paced, high-growth or technically complex environments.
- Track record or portfolio of portfolio-level impact.
- Experience conducting and defining user research methodologies, integrating qualitative and quantitative insights into design and product strategy.
- Demonstrated ability to navigate and simplify multifaceted, ambiguous problem spaces while maintaining a high bar for execution.
- Exceptional storytelling and communication skills—capable of influencing cross-functional partners and aligning diverse perspectives.
- Experience building or customizing internal tooling (Zapier workflows, Claude skills, Notion workflows, and custom GPTs or research agents) to support insight acceleration.
- Strong design and product judgment and business acumen. Ability to engage deeply in design critiques and dedicated product area roadmap reviews to contribute insights into planning.
- A collaborative, low-ego approach that helps teams move quickly, thoughtfully, and inclusively.
- Experience researching AI-powered technology products, and understand how to assess experiences and quality of conversational products.

## Compensation
$158,500 - $264,500

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