# Senior Professional Services Engineer

**Company:** [Temporal](https://hotfix.jobs/companies/temporal)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $160k – $200k/yr
**Skills:** Temporal, Go, Java, Python, TypeScript, Distributed Systems, Workflow Orchestration, Observability, runbooks, Capacity Planning, cloud computing, Incident Response
**Posted:** 2026-08-12

> Delivers production Temporal implementations, operational standards, observability, and enablement for customer and partner engineering teams. Requires production systems experience, distributed-systems expertise, coding ability, and strong customer-facing delivery and teaching skills.

## Job Description

## Responsibilities
- Deliver production-ready Temporal implementations by co-building initial workflows with customer and partner engineering teams.
- Implement and teach production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.
- Identify and remove early activation blockers before they become escalations.
- Help customers stand up and operate Temporal Server in production, including self-hosted environments.
- Define worker deployment, scaling, and operational guardrails, including upgrade strategy, failure handling, and capacity planning.
- Establish observability and reliability standards by defining metrics, alerts, and dashboards for workflows, workers, and Temporal Server.
- Create repeatable runbooks, templates, examples, and documentation that improve delivery quality across engagements.
- Lead hands-on workshops and training that enable customer and partner engineers to operate safely and independently.
- Own complex technical delivery issues end-to-end, partnering with Support and Platform Architects to reduce escalations to Engineering.
- Provide actionable product and engineering feedback based on real-world implementation patterns and failure modes.

## Requirements
- Experience delivering and operating production systems where reliability and incident response matter.
- Strong understanding of distributed systems, failure modes, scaling tradeoffs, and operational safety.
- Hands-on coding ability in at least one major language such as Go, Java, Python, or TypeScript.
- Experience deploying and operating production services in cloud or self-hosted environments.
- Ability to design and communicate operational standards, including on-call readiness, runbooks, and capacity planning.
- Comfort working directly with customers in high-stakes delivery moments, with a calm and credible approach.
- Strong debugging skills and ability to navigate ambiguity and messy real-world constraints.
- Ability to teach and enable other engineers, not just deliver the work directly.

## Nice to Have
- Experience with workflow orchestration systems, distributed task processing, or durable execution concepts.
- Track record of building observability programs, including dashboards, alerting strategies, and operational maturity models.
- Proven ability to create reusable reference architectures, templates, or internal enablement programs.
- Strong partnership skills to collaborate with product and engineering teams and translate field learnings into roadmap improvements.
- Background working with partners or services delivery models at scale.

## Compensation and Benefits
- Base salary range: **$160,000–$200,000**, depending on qualifications and location.
- Variable compensation with an **85/15 split**.
- Eligible to participate in Temporal's equity plan.
- Unlimited PTO, 12 holidays, and 2 floating holidays.
- 100% premium coverage for medical, dental, and vision insurance.
- AD&D, long-term and short-term disability, and life insurance.
- Empower 401(k) plan.
- Additional learning and development, lifestyle spending, home office setup, professional membership, work-from-home meal, internet stipend, and wellness perks.
- Occasional travel may be required for company events, team offsites, and other meaningful in-person gatherings.

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