# Technical Support Engineer

**Company:** [Composio](https://hotfix.jobs/companies/composio)
**Location:** Remote
**Role:** Support Engineering
**Skills:** TypeScript, Python, GitHub, LLMs, Debugging, API, Sdk, Curl, Stack Traces, Troubleshooting
**Posted:** 2026-05-01

> Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.

## Job Description

## What You'll Do
- Own the customer support queue end to end: triage, reproduce, fix, ship, close.
- Write code daily in TypeScript and Python: small fixes, integration tweaks, SDK patches.
- Run the bridge between customers and engineering: file GitHub issues, advocate for priorities, fix issues yourself when possible.
- Jump into pre-sales conversations to unblock prospects technically and feed friction back into product.
- Write public docs and troubleshooting guides for recurring issues.
- Own customer health for supported accounts and dogfood Composio to automate triage and runbooks.

## Must Haves
- Core technical/developer support experience at dev tools, infra, or API company.
- Ship production code; read stack traces, curl requests, logs to find bugs.
- Customer-facing: run live debugging calls, mix of support, sales-adjacent, customer success.
- AI native: built with language models, use LLMs for triage/repro/fixes.
- Strong writing: explain complex ideas clearly; build trust.

## Optional
- Backend/full stack engineering background pivoted to customer-facing (or vice versa).
- Prior on-call rotation.
- Contributions to major open source projects.
- Started companies or built large side projects.

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**Apply:** https://hotfix.jobs/jobs/c5dc61a7-c2e5-4a18-bd11-fec43b4b870b
**Canonical:** https://hotfix.jobs/jobs/c5dc61a7-c2e5-4a18-bd11-fec43b4b870b