# Senior Technical Account Manager

**Company:** [Wiz](https://hotfix.jobs/companies/wiz)
**Location:** Mexico City, Mexico
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** Cloud Security, AWS, GCP, Azure, Oci, Docker, Kubernetes, CI/CD, Infrastructure As Code, Version Control Systems, AI/ML, Cnapp, CRM, Log Analysis Tools, Cissp
**Posted:** 2026-08-24

> Senior Technical Account Manager responsible for driving adoption, business value, and retention for strategic Wiz customers. The role requires extensive cloud-security and customer-facing experience, multi-cloud architecture knowledge, and strong executive communication skills.

## Job Description

## Responsibilities
- Serve as a trusted technical advisor throughout customers’ Wiz journeys and stay current on Wiz features and functionality.
- Manage up to 10 strategic customers, driving onboarding, operationalization, adoption, business value realization, and customer satisfaction.
- Identify expansion opportunities and support renewals in partnership with sales and renewals teams.
- Build relationships with customer stakeholders from C-level executives to practitioners, contribute to QBRs and executive briefings, and lead value-based conversations.
- Help customers create measurable success plans aligned with security and compliance objectives.
- Resolve people, process, and technology blockers with internal and external stakeholders.
- Represent customer needs internally, capture feature requests and adoption blockers, and collaborate with Product and Engineering on priorities and solutions.
- Help improve the TAM organization, support technical escalations, mentor TAMs, and develop technical subject-matter expertise.
- Contribute to industry events, community posts, and blogs while monitoring emerging cloud-security threats.

## Requirements
- Native Spanish speaker with excellent spoken and written English.
- Bachelor’s degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
- At least 8 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
- Experience with cloud services and architecture across at least two cloud service providers.
- Experience deploying and operationalizing Docker or Kubernetes and addressing related security considerations.
- Experience with DevOps technologies, including CI/CD, version control systems, or infrastructure as code, and their security implications.
- Experience in cloud cybersecurity, including exposure to AI/ML technologies applied to threat detection or security operations.
- Ability to work in hybrid mode and spend 3 days per week in the Mexico City office.
- Ability to work legally in the country where the position is based without visa sponsorship.

## Preferred Qualifications
- 12 years of experience in technical customer-facing roles supporting cloud or cloud-security products.
- Advanced cloud service provider certifications, such as Certified Solutions Architect – Professional or Certified DevOps Engineer – Professional.
- CISSP or CCSP certification and experience addressing complex cloud-security challenges.
- Familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
- Experience managing a book of business with 5 or more complex enterprise or strategic customers.
- Experience building executive-level relationships and driving customer outcomes.
- Expertise enabling customers on the Wiz platform and resolving complex technical issues.
- Experience supporting customers through Slack, email, and support tickets.
- Experience using CRM or log analysis tools to monitor customer health and inform retention initiatives.
- Exceptional communication, interpersonal, problem-solving, and stakeholder-management skills.

## Compensation and Benefits
- Compensation and benefits information was not provided.

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