# Customer Success Manager, Metronome

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** Customer Success, Payments, Fintech, SaaS, Billing, Invoicing, Tax, Account Management, Technical Account Management, Business Reviews, Executive Presentation, Product Adoption
**Posted:** 2026-08-06

> Manage post-sale relationships for complex customers, driving retention, expansion, product adoption, and account health. The role requires 6+ years in a client-facing position, payments or fintech experience, and familiarity with technical, consumption-based SaaS products.

## Job Description

## Responsibilities

- Lead post-sale engagement, retention, and growth for customers, partnering closely with Account teams.
- Support account expansion by identifying opportunities, driving business outcomes, and ensuring customer success with the account team.
- Build and foster relationships with senior executives across business, product, engineering, finance, and IT.
- Evangelize Stripe customer success stories, systems, and processes.
- Articulate and drive customer use cases, customer value, and expansion while maintaining trusted-advisor status.
- Serve as a trusted payments, billing, tax, and invoicing advisor; educate customers on product use, benefits, and industry practices.
- Conduct business reviews covering priorities, payments performance, optimization opportunities, product roadmap, services satisfaction, usage insights, issues, value optimization, and product expansion opportunities.
- Advocate for customers internally and share feedback with Product Management, Engineering, Support, Marketing, and Sales.
- Drive account health, including payments performance, cost optimization, product adoption, usage velocity, renewals, growth, referrals, and customer satisfaction.

## Requirements

- 6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations.
- Experience working with a technical product.
- Payments and/or fintech experience.
- Experience with consumption-based SaaS products.
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
- A history of success as a consultant, pre-sales professional, technical account manager, or equivalent.

## Nice-to-haves

- Experience with modern SaaS billing and invoicing systems.
- Experience with billing solutions.
- Sophisticated business sense and understanding of customers’ business drivers and strategy.

## Similar jobs

- [Senior Customer Success Manager](https://hotfix.jobs/jobs/957d8275-ce34-4c32-8e83-8d6e26785d73) - Fyxer - London, United Kingdom - £70k – £90k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/7f5b4fb3-6e6d-4314-a5ea-6d20d3045191) - Stripe - London, United Kingdom
- [Customer Success](https://hotfix.jobs/jobs/86455b82-5629-43bc-a8a2-b5d2b74f95d2) - ElevenLabs - Remote
- [Senior Technical Account Manager](https://hotfix.jobs/jobs/b53a67dd-00fa-41d0-9e9a-37b527ae7266) - Docker - Remote - CA$202k – CA$288k/yr
- [Technical Account Manager](https://hotfix.jobs/jobs/113d1071-cf78-47ea-98e3-bd0fa12daacd) - Dataiku - London, United Kingdom

**Apply:** https://hotfix.jobs/jobs/c58f62a3-cc04-4c13-888b-db7fd6c58ba5
**Canonical:** https://hotfix.jobs/jobs/c58f62a3-cc04-4c13-888b-db7fd6c58ba5