# Principal Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Dublin, Ireland, London, United Kingdom, Berlin, Germany
**Role:** Fullstack Engineering
**Experience:** 7+ years
**Skills:** Ruby, Python, Perl, Distributed Systems, Backend Development, Frontend Development, Technical Architecture, Continuous Deployment, Scalability, Availability, Reliability, Ai Developer Tools
**Posted:** 2026-07-20

> Leads strategic engineering initiatives while building back-end and front-end systems, shaping architecture, and mentoring engineers. The role requires deep programming expertise, distributed-systems experience, technical leadership, and strong cross-functional product collaboration.

## Job Description

## Responsibilities

- Lead the definition and execution of key strategic initiatives across part of the engineering organization.
- Work autonomously and remain accountable for strategic execution.
- Build both back-end and front-end systems in collaboration with designers, product managers, researchers, and data analysts.
- Lead strategic projects within the R&D organization using deep domain knowledge.
- Assess project progress, risks, and challenges to guide resource allocation and prioritization.
- Contribute to technical architecture for systems serving customer support requests at scale.
- Balance agility with scalability, availability, continuous deployment, and incremental releases.
- Contribute to all phases of software development, including ideation, prototyping, design, and implementation.
- Combine hands-on development with technical leadership and architecture work.
- Use AI-powered developer tools to improve engineering productivity.
- Participate in hiring, mentoring, and career development for engineers.
- Raise technical standards for performance, reliability, and operational excellence.

## Requirements

- Significant, demonstrated impact on products and/or engineering teams.
- Deep knowledge of a high-level programming language, such as Ruby, Python, or Perl.
- Experience with distributed systems.
- 2+ years of experience as the primary technical leader for a team.
- Experience collaborating with technical leaders, product teams, and designers.
- Proven track record of delivering value to customers or users.
- Strong product strategy and cross-disciplinary collaboration skills.

## Benefits and Compensation

- Competitive salary and equity in a fast-growing startup.
- Lunch provided every weekday, snacks, and a fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook or other appropriate work equipment.

## Work Arrangement

- Hybrid working policy with employees expected to work in the office at least three days per week.

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**Canonical:** https://hotfix.jobs/jobs/c56d7329-8ff9-4280-a1f6-8a45d49367b4