# Patient Access Specialist

**Company:** [Artera](https://hotfix.jobs/companies/artera)
**Location:** Remote
**Role:** Customer Support
**Salary:** $54k – $64k/yr
**Experience:** 1+ years
**Skills:** medical benefits, insurance policies, coordination of benefits, prior authorization, medicare, medicaid, commercial insurance, Billing Systems, call center operations, customer service
**Posted:** 2026-08-03

> The Patient Access Specialist manages patient calls, verifies insurance and eligibility, explains coverage and payment options, administers financial assistance, and handles prior authorizations. The fixed-term role requires an associate's degree, 1–3 years of relevant experience, and strong healthcare insurance knowledge.

## Job Description

## Responsibilities
- Manage a high volume of inbound and outbound patient calls with professionalism, empathy, and courtesy.
- Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.
- Educate patients about insurance coverage, estimated out-of-pocket costs, and available financial assistance programs.
- Administer financial assistance programs.
- Submit and manage prior authorization cases, ensuring timely follow-up and resolution.
- Accurately document patient interactions and follow-up activities within the billing system.
- Obtain and manage necessary documentation while collaborating with Revenue Cycle and Customer Success teams.
- Build positive relationships with patients and internal stakeholders to resolve issues efficiently.
- Support additional duties, special projects, and process improvement initiatives as needed.

## Requirements
- Associate's degree required.
- 1–3 years of relevant healthcare or patient access experience.
- Experience in a high-volume call center or patient-facing healthcare environment strongly preferred.
- Strong knowledge of medical benefits, insurance policies, coordination of benefits (COB), prior authorization workflows, and payer requirements for reimbursement from Medicare, Medicaid, and commercial insurance plans.
- Customer-focused approach with the ability to remain calm and professional in high-pressure situations.
- Exceptional organizational, problem-solving, and communication skills.
- Ability to quickly learn new systems, tools, and processes.
- Must be authorized to work in the United States.

## Nice to Have
- Experience in a startup environment.
- Fluency in Spanish.

## Compensation
- Fixed-term contract lasting approximately 3–6 months.

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