# Technical Account Manager

**Company:** [Bastion](https://hotfix.jobs/companies/bastion)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $175k – $220k/yr
**Experience:** 5+ years
**Skills:** SQL, APIs, Technical Documentation, Client Onboarding, API Integrations, Compliance Processes, Data Analysis, Automation Scripting, Dashboard Development, Financial Infrastructure
**Posted:** 2026-07-06

> Technical Account Manager owning client onboarding, technical integration support, and lifecycle communications for Bastion's regulated financial infrastructure (stablecoins, custody, conversions). Bridge between product/engineering and client teams; SQL/API-savvy, builds lightweight automation, improves docs, and provides data-backed product feedback. Hybrid in NYC preferred.

## Job Description

## Responsibilities
- Own technical onboarding and lifecycle experience for clients, from initial integration through ongoing scale.
- Serve as the bridge between Bastion's product/engineering teams and client engineering teams.
- Run non-enterprise client onboardings end-to-end (KYB, sandbox setup, technical walkthroughs, path to first live transaction) with zero engineering involvement.
- Build and own proactive client communication systems for API changes, documentation updates, product releases, and migration guides.
- Audit and improve technical documentation and client-facing materials to reduce support tickets.
- Partner with compliance, commercial, product, and engineering teams to streamline processes.
- Support pre-sale technical evaluations, including deep-dives and architecture questions.
- Identify patterns in client integration issues and provide data-backed recommendations to product team.
- Build lightweight automation, internal dashboards, and self-service resources using internal tools.
- Manage a growing portfolio of mid-market and enterprise client relationships.
- Diagnose and resolve technical integration issues, escalating when necessary.
- Help define the long-term shape of the Technical Account Manager function as client volume grows.

## Requirements
- SQL-savvy and comfortable with APIs.
- Able to fix confusing documentation directly.
- Capable of building lightweight automation with internal tools.
- Technical enough to diagnose integration issues and speak credibly with engineering teams.
- Comfortable in a fast-paced startup environment where work evolves quickly.
- Ability to take ownership and become fully productive within the first 3 months.

## Nice-to-Haves
- Experience in regulated financial infrastructure, stablecoins, custodial wallets, or payments.
- Background in technical account management, solutions engineering, or client-facing product roles.
- Experience building repeatable onboarding processes and proactive communication cadences.
- Ability to synthesize client data into insights for commercial and product teams.

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