# Strategy & Operations Manager

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** San Francisco, CA
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Data Analysis, Artificial Intelligence, Analytics, KPIs, Reporting, Strategic Planning, Problem Solving, Servicetitan, Dashboards, B2B SaaS
**Posted:** 2026-08-17

> Leads strategic analyses, performance management, and cross-functional operating initiatives while developing customer insights and benchmarks. Requires 3–6 years of consulting experience, strong data skills, and the ability to turn ambiguous questions into actionable recommendations.

## Job Description

## Responsibilities

### Business Operations
- Own strategic deep dives end to end: frame the question, build the analysis, and deliver a clear recommendation to leadership.
- Support business performance management, including KPIs, reporting, and operational reviews.
- Drive cross-functional projects with sales, customer success, and product, from sizing opportunities to changing operations based on data.

### Intelligence Platform
- Build analyses behind QBRs and executive reviews for large customers, turning Broccoli and ServiceTitan data into actionable narratives.
- Deliver insights and benchmarks that help customers improve performance.
- Turn one-off analyses into repeatable tools by partnering with analytics and engineering teams to create dashboards, templates, and product capabilities.

## Requirements
- 3–6 years of experience at a top consulting firm such as McKinsey, Bain, BCG, Deloitte, Accenture, or comparable.
- Hands-on experience working with data.
- Passion for exploring and applying AI tools and technologies to solve business problems.
- High-ownership mindset with a bias toward action and execution.
- Strong analytical skills and a structured approach to problem solving.
- Excellent written and verbal communication skills.
- Willingness to work in person five days per week with the team in San Francisco.

## Nice-to-Haves
- Experience at a high-growth startup.
- Experience working in home services or B2B SaaS.

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