# Growth Strategist, Strategic

**Company:** [Clay](https://hotfix.jobs/companies/clay)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $190k – $210k/yr
**Experience:** 6+ years
**Skills:** B2B SaaS, Customer Success, Account Management, enterprise accounts, Revenue Growth, account expansion, account retention, executive stakeholder management, Forecasting, KPI Tracking, Product Strategy, go-to-market
**Posted:** 2026-08-10

> Own strategic enterprise customer relationships for a B2B SaaS platform, driving expansion, retention, executive engagement, and account strategy. The role requires 6+ years in customer-facing SaaS roles and demonstrated success managing complex strategic accounts.

## Job Description

## Responsibilities
- Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
- Set the standard for enterprise customer success through curiosity and customer obsession.
- Drive expansion pipeline through multithreading, new use-case discovery, and deepening the value of existing use cases.
- Develop multi-year account strategies, navigate complex organizational structures, and drive expansion within valuable accounts.
- Build deep product fluency, connect customers' go-to-market ideas to product capabilities, and surface product pain points to the appropriate teams.
- Partner with Sales, Product, Engineering, and Marketing to represent key customer needs and influence roadmap and go-to-market strategy.
- Own forecasting, KPI tracking, and executive reporting for expansion, retention, and account health.
- Contribute to and evolve playbooks and the operating model for engaging, retaining, and growing strategic accounts.

## Requirements
- 6+ years of experience in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company.
- Meaningful experience managing large or executive-level accounts.
- Demonstrated success driving revenue growth, expansion, and retention within enterprise or strategic accounts.
- Experience navigating and influencing executive- and C-level stakeholders, both externally and internally.
- Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
- Systems-thinking mindset, including identifying bottlenecks, building scalable processes, and driving continuous improvement.
- Technical aptitude and curiosity, with the ability to understand product capabilities and connect them to business outcomes.

## Nice to Have
- Familiarity with the go-to-market space.

## Compensation and Benefits
- Annual salary: $190,000–$210,000.

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