# Forward Deployed Engineer

**Company:** [Teleskope](https://hotfix.jobs/companies/teleskope)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $130k – $170k/yr
**Experience:** 2+ years
**Skills:** Python, Bash, Go, TypeScript, AWS, GCP, Azure, Terraform, Kubernetes, Docker, CI/CD
**Posted:** 2026-06-01

> As a Forward Deployed Engineer, you will be the technical face of Teleskope to customers, operating across pre- and post-sales. You will build custom features, integrations, and automations, diagnose and fix bugs, and conduct technical deep dives while driving the product roadmap with customer feedback.

## Job Description

## What you’ll do
* Serve as the dedicated technical resource for a book of customer accounts, supporting core platform functionality as well as ancillary product needs to ensure an exceptional and consistent customer experience.
* Work alongside Technical Account Managers to ensure success from conversion all the way through to renewal.
* Collaborate with Product, Engineering, and Forward-Deployed SREs to ensure timely and accurate technical delivery.
* Diagnose, triage, and implement fixes for customer-specific bugs; author reproducible fixes, tests, and PRs or produce clear remediation documentation when immediate code changes aren’t appropriate.
* Build custom product features to address high-impact customer requests. Most of these will make it to the core product.
* Support technically complex use cases by developing scripts, automation, custom integrations, and reports.
* Conduct architecture reviews, technical deep dives, enablement sessions, and solution reviews for a range of personas — from individual contributors to senior security and engineering leadership.
* Help drive the product roadmap by bringing the voice of the customer into planning meetings, prioritizing issues, and championing high-value feature requests to the Product team.
* Produce clear technical documentation, runbooks, and handoffs for customers and internal teams.

## About you
* 2+ years supporting enterprise customers in a hands-on technical role (Customer Engineer, Software Engineer, Technical Consultant, Technical Account Manager, or similar)
* Strong scripting and programming skills (e.g., Python, Bash; experience with Golang/TypeScript is a plus)
* Experience with cloud technologies and deployment tooling (AWS/GCP/Azure, Terraform, Kubernetes, Docker, CI/CD)
* Bias for action and speed – you move fast, find creative solutions and aren’t afraid to disrupt the status quo
* Proficiency using AI coding tools such as Claude, Cursor and/or Codex
* Excellent communication skills and a consultative mindset — able to explain technical tradeoffs to both engineers and functional stakeholders.
* BS/BA in Computer Science or equivalent experience.
* Must be based in NYC (we work hybrid).

## What you'll get
* An opportunity to join an early-stage startup in one of today’s fastest-growing markets.
* A chance to bridge your technical skills with business impact and direct customer exposure.
* Room to learn, grow, and rapidly advance in your career as part of a growing team.
* A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
* Flexible vacation and work-from-home days.
* Competitive salary and meaningful equity.
* Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.

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**Apply:** https://hotfix.jobs/jobs/c4c4706a-e974-4230-a275-26ad8b570603
**Canonical:** https://hotfix.jobs/jobs/c4c4706a-e974-4230-a275-26ad8b570603