# Senior Engagement Manager

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** DevOps, Software Development Lifecycle, Cloud Transformation, Professional Services, Pre-Sales, Statement Of Work, Staffing Plans, Solutions Architecture, Commercial Negotiation, Procurement, Risk Mitigation, Forecasting, GitLab, Systems Integration
**Posted:** 2026-08-19

> Leads the design, scoping, commercial structuring, and pre-sales of outcome-oriented professional services engagements for German customers. The role requires experience with complex implementations, DevOps and cloud transformation, executive-level customer engagement, negotiation, and cross-functional delivery alignment.

## Job Description

## Responsibilities
- Build trusted-advisor relationships with division chiefs, program managers, technical leaders, prospects, and systems integrators in Germany.
- Conduct discovery sessions to understand current-state capabilities, requirements, and desired business outcomes.
- Design outcome-oriented professional services proposals aligned with customer success metrics and objectives.
- Structure engagements, commercial proposals, custom statements of work (SOWs), and staffing plans for complex implementations.
- Partner with account executives, solutions architects, delivery leaders, sales, and operations teams on deal strategy, solutioning, staffing, and execution.
- Articulate GitLab’s professional services value proposition, catalog offerings, and implementation methodologies.
- Guide customers through scope, pricing, commercial terms, procurement, acquisition processes, and contracting structures.
- Manage project- and account-level escalations and maintain customer confidence.
- Position consulting, training, success tiers, and additional solutions to support long-term customer outcomes and retention.
- Facilitate implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering.
- Forecast services bookings and track bookings, margin, attachment, and other strategic opportunity KPIs.
- Own the engagement lifecycle from discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery.
- Train field teams to position and sell professional services and contribute feedback to go-to-market content and operational processes.

## Requirements
- Progressive experience structuring, scoping, and selling professional services engagements in the region.
- Proven pre-sales experience conducting discovery, designing outcome-oriented proposals, and developing custom SOWs and staffing plans for large, complex implementations.
- Understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
- Ability to connect technical solutions to mission objectives and measurable business outcomes.
- Executive presence and strong communication and interpersonal skills.
- Facilitation, negotiation, problem-solving, acquisition-process, commercial-structure, and risk-mitigation skills.
- Experience working cross-functionally with sales, solutions architecture, delivery, and operations teams.
- Ability to work autonomously and asynchronously in a fully remote setting while managing multiple complex opportunities.

## Benefits
- Flexible paid time off.
- Team member resource groups.
- Equity compensation.
- Benefits supporting health, finances, and well-being.

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