# Senior Accounts Receivable Specialist

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Mississauga, Canada
**Role:** Finance & Accounting
**Salary:** CA$61k – CA$68k/yr
**Experience:** 5+ years
**Skills:** Accounts Receivable, Collections, Account Reconciliation, Excel, Microsoft Word, Microsoft Copilot, Data Analysis, Financial Reporting, Billing, Payment Processing
**Posted:** 2026-09-03

> Senior accounts receivable specialist managing collections, reconciliations, billing investigations, customer communications, and reporting for a high-volume portfolio. The role requires strong analytical, negotiation, communication, and cross-functional collaboration skills.

## Job Description

## Responsibilities
- Manage collections activities for a portfolio of customer accounts, including payment inquiries, invoicing issues, and overdue balances.
- Contact customers and strategic accounts to recover outstanding invoices and resolve payment concerns.
- Maintain accurate customer files, correspondence, account documentation, and escalation records.
- Research billing issues and perform account, unapplied credit, credit note, and payment reconciliations.
- Prepare monthly account summaries, breakdowns, analyses, invoice copies, credit details, and unapplied payment information.
- Coordinate monthly pre-authorized payments with customers and the Payments team.
- Participate in customer and internal-partner calls supporting recovery of past-due invoices.
- Collaborate with sales, customer success, finance, and other stakeholders to resolve payment and billing issues.
- Investigate complex or escalated accounts receivable issues, identify root causes, and implement corrective actions.
- Generate and analyze accounts receivable reports, trends, and key performance indicators; escalate issues requiring attention.
- Support team goals, knowledge sharing, and AR escalation processes.

## Requirements
- Strong understanding of accounts receivable processes.
- Experience with account reconciliations and resolving complex accounts.
- Strong negotiation, diplomacy, and conflict-resolution skills for late-payment discussions.
- Excellent analytical, organizational, prioritization, written, and verbal communication skills.
- High attention to detail and accuracy in reconciliations, data analysis, and reporting.
- Ability to work independently, manage a high-volume workload, and prioritize multiple tasks.
- Ability to collaborate effectively with internal and external stakeholders.
- High level of moral judgment when handling confidential information and monetary transactions.
- Strong working knowledge of Microsoft Word and Microsoft Excel.
- AI fluency with Microsoft Copilot or other AI tools.

## Nice-to-haves
- Knowledge of healthcare billing and reimbursement processes.

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